Unit of competency Outline

Date retreived
22/07/2026 1:53 PM AWST

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Manage credit card services

Manage credit card services

Unit of competency
National Code
FNSRTS401
State Code
AUS96
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081101 - Banking And Finance
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to maintain and provide credit card services.It applies to individuals who use organisational skills and specialised knowledge to perform clerical services, maintain financial records and respond to a range of clients.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Commence credit card application process
  • 1.1 Provide client with information on credit cards, including their benefits, usage, terms and conditions, and explain benefits and uses of relevant cards to ensure appropriate match with their needs
  • 1.2 Answer queries about terms, conditions and costs fully and clearly to ensure clients are appropriately informed
  • 1.3 Gather information from client as required and use standard procedures to support application for credit card
2. Check and process credit card applications
  • 2.1 Check information provided in accordance with standard procedures for authenticity, accuracy and completeness
  • 2.2 Conduct credit scoring using standard systems and procedures to ascertain credit worthiness and determine client suitability for product
  • 2.3 Complete and process application in accordance with standard procedures and notify client of approval or disapproval of their application
  • 2.4 Use standard procedures to issue client with credit cards despatched to branch for collection by authorised person or cardholder, or sent by mail
3. Process card transaction
  • 3.1 Consult or refer to other personnel to determine if further details are required
  • 3.2 Process card transactions in accordance with organisational card security policy and procedures
  • 3.3 Process complaints and enquiries in accordance with industry codes of conduct for captured and hot listed cards
4. Administer card database
  • 4.1 Administer card database in accordance with organisational policy and procedures
  • 4.2 Identify and process duplicate transactions and charge-backs according to organisational policy and procedures
  • 4.3 Check card security procedures to ensure appropriate procedures are in place
No information
No information
Replaces
State Code National Code Title Type
D4162 FNSRTS401A Manage credit card services Unit of competency