Unit of competency Outline

Date retreived
22/07/2026 9:53 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Process and manage payments

Process and manage payments

Unit of competency
National Code
FNSACM311
State Code
OCZ72
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
02/02/2021
View on TGA
State Implementation and Classification
Approved Date
22/04/2021
Field of Education
080101 - Accounting
Original Release Date
22/04/2021
Nominal Hours
10
Description
This unit describes the skills and knowledge required to process and allocate payments, including maintaining customer and payment details, addressing routine questions and issues about payments and actioning required adjustments.The unit applies to those who may work as part of the finance or accounting team in organisations, or in customer facing roles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare customer payments
  • 1.1 Determine customer requirements
  • 1.2 Confirm information required to allocate payments with customer
  • 1.3 Allocate bank receipts and customer payments to customer account according to organisational policies and procedures
  • 1.4 Investigate where payment details provided do not match expected payments and rectify where required
  • 1.5 Issue payment receipts according to organisational policies and procedures
2. Address routine enquiries and issues
  • 2.1 Respond to customer payment, billing and account queries according to organisational policies and procedures
  • 2.2 Investigate concerns about incorrect payment allocation
  • 2.3 Update customer details as advised according to organisational policies and procedures
3. Action required adjustments
  • 3.1 Apply discounts or late payment fees according to organisational policies and procedures, as required
  • 3.2 Apply approved account, invoice or billing adjustments according to organisational policies and procedures as required
  • 3.3 Escalate complex matters and customer complaints as required
No information
No information
Replaces
State Code National Code Title Type
AUQ35 FNSACM301 Administer financial accounts Unit of competency