Unit of competency Outline

Date retreived
22/07/2026 3:30 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Administer financial accounts

Administer financial accounts

Unit of competency
National Code
FNSACM301
State Code
AUQ35
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080101 - Accounting
Original Release Date
16/09/2015
Nominal Hours
20
Description
This unit describes the skills and knowledge required to correctly allocate payments, reconcile accounts and maintain customer details.It applies to individuals who may work as part of a finance or accounting team in organisations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Allocate customer payments
  • 1.1 Allocate payments correctly to appropriate customer accounts and bank receipts according to organisational policy and procedures
  • 1.2 Serve customers promptly and complete and process documentation quickly and accurately to maximise customer satisfaction
2. Reconcile accounts
  • 2.1 Respond to customer billing or account queries and apply billing adjustments accurately, if required
  • 2.2 Respond to customer complaints promptly in accordance with organisational policy
3. Maintain customer details
  • 3.1 Maintain accurate and up-to-date details on customer account files
  • 3.2 Check sources of customer details for reliability and verify where necessary
No information
No information
Replaces
State Code National Code Title Type
D4026 FNSACM301A Administer financial accounts Unit of competency
Replaced By
State Code National Code Title Type
OCZ72 FNSACM311 Process and manage payments Unit of competency