Unit of competency Outline
Date retreived
22/07/2026 4:13 AM AWST
22/07/2026 4:13 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Administer financial accounts
Administer financial accounts
Unit of competency
National Code
FNSACM301A
FNSACM301A
State Code
D4026
D4026
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
13/02/2012
Field of Education
080101 - Accounting
Original Release Date
13/02/2012
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to correctly allocate payments, reconcile accounts and maintain customer details.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Allocate customer payments
- 1.1. Payments are allocated correctly to the appropriate customer accounts and receipts are banked according to organisation guidelines and policy
- 1.2. Service to customers is prompt and documentation is completed and processed quickly and accurately to maximise customer satisfaction
2. Reconcile accounts
- 2.1. Accurate responses are given to customers with any billing or account queries and any necessary billing adjustments accurately made to the correct customer accounts
- 2.2. Customer complaints are responded to appropriately and promptly in accordance with organisation policy
3. Maintain customer details
- 3.1. Details on customer account files are kept accurately and maintained up to date
- 3.2. Sources of customer details are checked for reliability and verified where necessary
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Details on customer accounts may include:
Australian Company Number (ACN)
credit limit
customer contact telephone numbers
customer delivery and postal addresses
customer file and identification number
customer name
facsimile numbers
electronic addresses
invoice and account number
outstanding amount details
part payment details
payment due
payment due date.
Organisation guidelines and policy may include:
legislative requirements
memorandums
policy and procedures manuals
workplace documents.
Documentation may include, but is not limited to:
account maintenance forms
aged debtors trial balance
audit trails
cash allocation and journal processing
credit or debit notes
customer account reconciliations
customer statements
dishonoured cheques
purchase orders
signed delivery dockets.
Billing adjustments may include:
cancellation fees
claims
discounts
correction of Goods and Services Tax (GST)
full payment received
interest charges
outstanding amount
part payment received
refunds
reimbursement fees
sales tax.
Account files may be:
electronic
paper-based.
Sources of customer details may include:
government agencies
inter-organisation departments
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Details on customer accounts may include:
Australian Company Number (ACN)
credit limit
customer contact telephone numbers
customer delivery and postal addresses
customer file and identification number
customer name
facsimile numbers
electronic addresses
invoice and account number
outstanding amount details
part payment details
payment due
payment due date.
Organisation guidelines and policy may include:
legislative requirements
memorandums
policy and procedures manuals
workplace documents.
Documentation may include, but is not limited to:
account maintenance forms
aged debtors trial balance
audit trails
cash allocation and journal processing
credit or debit notes
customer account reconciliations
customer statements
dishonoured cheques
purchase orders
signed delivery dockets.
Billing adjustments may include:
cancellation fees
claims
discounts
correction of Goods and Services Tax (GST)
full payment received
interest charges
outstanding amount
part payment received
refunds
reimbursement fees
sales tax.
Account files may be:
electronic
paper-based.
Sources of customer details may include:
government agencies
inter-organisation departments
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
validate account details
apply basic knowledge of appropriate legislation
interpret and apply organisation credit policy
clarify information for basic credit accounts
accurately use data entry and recording systems.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to an integrated financial software system and data.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
validate account details
apply basic knowledge of appropriate legislation
interpret and apply organisation credit policy
clarify information for basic credit accounts
accurately use data entry and recording systems.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to an integrated financial software system and data.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9715 | FNSICACC302B | Administer financial accounts | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUQ35 | FNSACM301 | Administer financial accounts | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D703 | FNS30311 | Certificate III in Accounts Administration | Qualification |