Unit of competency Outline

Date retreived
22/07/2026 9:53 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Identify opportunities for cross-selling products and services

Identify opportunities for cross-selling products and services

Unit of competency
National Code
FNSSAM301
State Code
AUS92
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080501 - Sales
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to identify cross-selling opportunities and sell the identified products or services to customers while providing other services.It applies to individuals who, within their level of authority, apply specialised knowledge to make judgements and recommendations based on specific information.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify opportunities for cross-selling of products and services
  • 1.1 Use range of communication and interpersonal skills to respond to enquiry, identify customer needs and establish relationship with customer
  • 1.2 Identify further opportunities for providing customer with additional products or services based on understanding of customer needs, and access further information about identified products and services if required
2. Promote sales of products and services
  • 2.1 Explain benefits and features of additional products or services to customer clearly and accurately
  • 2.2 Match organisation’s products or services to assessed customer needs and offer number of options
  • 2.3 Check compliance with relevant legislation, regulations and industry codes of practice for all options developed
3. Refer sales or service to appropriate area
  • 3.1 Prepare documentation for processing when decision has been reached on sale of product or service to be provided
  • 3.2 Inform customer of reasons why referral to other personnel is required if this needs to occur
No information
No information
Replaces
State Code National Code Title Type
D4315 FNSSAM301A Identify opportunities for cross-selling products and services Unit of competency
Replaced By
State Code National Code Title Type
OEB82 FNSSAM311 Provide ancillary products and services that meet client needs Unit of competency