Unit of competency Outline

Date retreived
22/07/2026 8:53 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Retrieve information from records

Retrieve information from records

Unit of competency
National Code
BSBINS307
State Code
OCE41
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
16/03/2021
Nominal Hours
30
Description
This unit describes the skills and knowledge required to receive a request and to deliver the records or information about the records.The unit applies to individuals who follow established guidelines and processes to assist them to carry out their work. They work under supervision or in consultation with more senior staff or users of the system to locate records.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Locate and retrieve records required
  • 1.1 Identify and refine search criteria and keywords, in consultation with person making request, where required
  • 1.2 Locate records according to defined criteria
  • 1.3 Retrieve records to match request
2. Ensure security of records
  • 2.1 Identify person requesting the records
  • 2.2 Confirm access category of person, in accordance with organisational procedures
  • 2.3 Check the access clearance of person requesting the records covers the security classification and access restrictions of the records
  • 2.4 Exempt specific record, or portions thereof, to prevent access, where required
3. Provide required information or records
  • 3.1 Inform user of access denial in accordance with organisational procedures, where required
  • 3.2 Prepare information for person requesting the records
  • 3.3 Deliver records, or prepare information from records, according to organisational policies and procedures
  • 3.4 Document the process according to organisational policies and procedures
No information
No information
Replaces
State Code National Code Title Type
AUK20 BSBRKG303 Retrieve information from records Unit of competency