Unit of competency Outline

Date retreived
23/07/2026 2:20 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Retrieve information from records

Retrieve information from records

Unit of competency
National Code
BSBRKG303
State Code
AUK20
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
15/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to receive a request and to deliver the record or information about the record.It applies to individuals who follow established guidelines and processes to assist them to carry out their work. They work under supervision or in consultation with more senior staff or users of the system to locate records.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Locate/retrieve records required
  • 1.1 Identify and refine search criteria and keywords (or other control information) to retrieve records, in consultation with person making request
  • 1.2 Adopt a systematic approach to details that are difficult to determine
  • 1.3 Search business or records system to retrieve records according to agreed criteria
  • 1.4 Locate or retrieve records to match request
2. Ensure security of records
  • 2.1 Identify person requesting the record and confirm the access category, in accordance with organisational procedures
  • 2.2 Check security and access clearance documents to match with category of identified person requesting the record
  • 2.3 Where necessary, inform user of access denial in accordance with organisational procedures
3. Provide required information or records
  • 3.1 Mask specific records, or portions thereof, to prevent access where required
  • 3.2 Prepare information for person requesting the record in an appropriate format
  • 3.3 Deliver record, or record information, within the specified timeframes
  • 3.4 Document the process
No information
No information
Replaces
State Code National Code Title Type
D0978 BSBRKG303B Retrieve information from records Unit of competency
Replaced By
State Code National Code Title Type
OCE41 BSBINS307 Retrieve information from records Unit of competency