Qualification Outline
Date retreived
22/07/2026 5:21 AM AWST
22/07/2026 5:21 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Financial Services
Certificate III in Financial Services
Qualification
National Code:
FNS30111
FNS30111
State Code:
D702
D702
TGA Status:
Replaced
Replaced
DTWD Status:
Replaced
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
18/07/2013
Approved Date
21/02/2012
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
450
Duration
1 Semester
Current Release Number
4.00
Current Release Date
18/07/2013
VET Act Conditions
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 4.00 | 18/07/2013 | Current | Approved |
Description
This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as:
responding to customer enquiries
sales and service
maintaining financial records
performing clerical duties
applying fundamental skills in banking, credit management, insurance and retail financial services
Schedule
Packaging Rules
Packaging Rules13 unitsmust be achieved:
4 core units
plus 9 elective units
6 elective units must be selected from the elective list below.
The remaining 3 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSINC301A Work effectively in the financial services industry
BSBOHS201A Participate in OHS processes
BSBWOR203B Work effectively with others
BSBWOR204A Use business technology
Elective units of competency:
FNSACC301A Process financial transactions and extract interim reports
FNSACC303A Perform financial calculations
FNSACM302A Prepare, match and process receipts
FNSACM303A Process payment documentation
FNSASIC301C Establish client relationship and analyse needs
FNSASIC302C Develop, present and negotiate client solutions
FNSASIC303A Provide advice on First Home Saver Account Deposit Products and Non-cash Payments
FNSASIC305A Provide Tier 2 personal advice in general insurance
FNSCRD301A Process applications for credit
FNSCRD302A Monitor and control accounts receivable
FNSCRD405A Manage overdue customer accounts
FNSCUS402A Resolve disputes
FNSFLT301A Be MoneySmart
FNSIAD301A Provide general advice on financial products and services
FNSILF302A Process a life insurance application
FNSILF303A Issue a life insurance policy
FNSPRT301A Establish entitlements to an intestate estate
FNSPRT302A Administer a non-complex estate
FNSPRT303A Administer a non-completed trust
FNSRTS301A Provide customer service in a retail agency
FNSRTS302A Handle foreign currency transactions
FNSRTS303A Balance retail transactions
FNSRTS304A Administer debit card services
FNSRTS305A Process customer accounts
FNSRTS306A Process customer transactions
FNSRTS307A Maintain Automatic Teller Machine (ATM) services
FNSRTS308A Balance cash holdings
FNSRTS309A Maintain main bank account
FNSRTS401A Manage credit card services
FNSRTS402A Prepare government returns and reports
FNSSUP301A Process superannuation fund payments
FNSSUP302A Establish, maintain and process superannuation records
FNSSUP303A Process superannuation contributions
FNSSUP304A Process superannuation rollover benefits
FNSSUP305A Implement member investment instructions
FNSSUP306A Terminate superannuation plans
BSBCCO203A Conduct customer contact
BSBCCO304C Provide sales solutions to customers
BSBCMM301B Process customer complaints
BSBCUS301B Deliver and monitor a service to customers
BSBCUS403B Implement customer service standards
BSBITU304A Produce spreadsheets
BSBITU305A Conduct online transactions
BSBITU306A Design and produce business documents
BSBRKG303B Retrieve information from records
BSBRKG304B Maintain business records
BSBWOR301B Organise personal work priorities and development
TAEDEL404A Mentor in the workplace
1. Core Units
All four (4) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0887 | BSBOHS201A | Participate in OHS processes | 15 | Unit of competency |
| D1027 | BSBWOR204A | Use business technology | 30 | Unit of competency |
| D4167 | FNSINC301A | Work effectively in the financial services industry | 45 | Unit of competency |
| S8083 | BSBWOR203B | Work effectively with others | 20 | Unit of competency |
2. Elective Units
At least six (6) of the nine (9) units required to be chosen from the elective units listed below.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S693 | FNS30110 | Certificate III in Financial Services | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWA5 | FNS30115 | Certificate III in Financial Services | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships
(TR10290) FINANCIAL SERVICES (LEVEL 3)
Traineeship
(TR10300) INSURANCE SERVICES (LEVEL 3)
Traineeship