Unit of competency Outline
Date retreived
23/07/2026 6:38 PM AWST
23/07/2026 6:38 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Establish, maintain and process superannuation records
Establish, maintain and process superannuation records
Unit of competency
National Code
FNSSUP302A
FNSSUP302A
State Code
D9450
D9450
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
27/02/2012
Field of Education
081105 - Investment And Securities
Original Release Date
27/02/2012
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to establish member and/or employer superannuation records within an information management system/database, and ensuring records are maintained accurately.
Notes
Elements and Performance Criteria
1. Set up new member records for individuals
- 1.1 Information required to set up new member file is collected
- 1.2 Information is checked to ensure it is complete and correct
- 1.3 Data is entered into organisational information system
- 1.4 New member record is activated
- 1.5 Confirmation is sent according to organisational guidelines
- 1.6 New and additional information is accurately updated within organisational guidelines
2. Set up new employer records as required
- 2.1 Information required to set up new employer record is collected
- 2.2 Information is checked to ensure it is complete and correct
- 2.3 Data is entered into organisational information system
- 2.4 New employer record is activated
- 2.5 Confirmation is sent according to organisational guidelines
3. Maintain integrity of records
- 3.1 All transactions are correctly reflected in records
- 3.2 Inconsistencies are identified and acted upon
- 3.3 Records are up-dated as new information is received
- 3.4 Enquiries and communications are added to records
- 3.5 Confirmation is sent according to organisational guidelines
4. Identify administrative and accounting processes documented in member records
- 4.1 Process of determining interest is identified
- 4.2 Factors influencing interest are identified
- 4.3 Administrative charges and insurance premiums are identified on records
- 4.4 Processes of allocating interest, charges and insurance premiums to member accounts are described to the customer
- 4.5 Members are provided with information regarding their records as required and according to organisational guidelines
5. Describe elements of annual statements and calculation processes
- 5.1 Elements of annual statements are identified and understood
- 5.2 Statements are reproduced as required and according to organisational guidelines
6. Follow quality assurance procedures
- 6.1 Organisational procedures are followed
- 6.2 Member/employer details are established and maintained in accordance with organisational requirements
- 6.3 Consequences of incorrect information are identified and corrected
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Inconsistencies may include:
personal details do not correspond
employer details do not correspond
contribution details do not correspond
contribution changes
employment changes
applicant is not eligible to apply
current forms are not used
Superannuation records may include the following details:
personal details
employment details
member categories (eg spouse account)
employer/member contribution balances
preservation categories
historical information
Rollover Benefit Statement (RBS) categories
funds allocation requirements
other special circumstances
transaction details (eg changes in member investment choices or insurance choices)
insurance categories
investment choice categories
beneficiaries
Factors influencing interest allocation may include:
government regulation
investment performance
fund rules
Organisational procedures may include:
system/computer procedures
best practice standards
regulatory requirements
internal communications
internal service level agreements
codes of practice
documentation and filing procedures
Inconsistencies may include:
personal details do not correspond
employer details do not correspond
contribution details do not correspond
contribution changes
employment changes
applicant is not eligible to apply
current forms are not used
Superannuation records may include the following details:
personal details
employment details
member categories (eg spouse account)
employer/member contribution balances
preservation categories
historical information
Rollover Benefit Statement (RBS) categories
funds allocation requirements
other special circumstances
transaction details (eg changes in member investment choices or insurance choices)
insurance categories
investment choice categories
beneficiaries
Factors influencing interest allocation may include:
government regulation
investment performance
fund rules
Organisational procedures may include:
system/computer procedures
best practice standards
regulatory requirements
internal communications
internal service level agreements
codes of practice
documentation and filing procedures
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
set up new member records without errors or omissions
set up new employer records
enter data onto organisation information system
maintain integrity of organisational records
demonstrate knowledge of administrative and accounting practices utilised in members records
demonstrate knowledge and understanding of the annual statement and calculation processes.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of office equipment, technology, software and consumables
access to financial services product information
access to information about a workplace policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of units of competency
observing processes and procedure in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace business simulations or scenarios.
Guidance information for assessment
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
set up new member records without errors or omissions
set up new employer records
enter data onto organisation information system
maintain integrity of organisational records
demonstrate knowledge of administrative and accounting practices utilised in members records
demonstrate knowledge and understanding of the annual statement and calculation processes.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of office equipment, technology, software and consumables
access to financial services product information
access to information about a workplace policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of units of competency
observing processes and procedure in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace business simulations or scenarios.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUT30 | FNSSUP302 | Establish, maintain and process superannuation records | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D702 | FNS30111 | Certificate III in Financial Services | Qualification |