Unit of competency Outline
Date retreived
24/07/2026 7:42 AM AWST
24/07/2026 7:42 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Maintain Automatic Teller Machine (ATM) services
Maintain Automatic Teller Machine (ATM) services
Unit of competency
National Code
FNSRTS307A
FNSRTS307A
State Code
D4159
D4159
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/02/2012
Field of Education
081101 - Banking And Finance
Original Release Date
21/02/2012
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to stock, regularly service, maintain security and balance takings for ATMs.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Restock and service ATM machines
- 1.1. ATMs are restocked and serviced in accordance with correct procedure and key information displayed at machine is verified to ensure it is current and legible
- 1.2. Action cards are handled according to organisation's policies and procedure
- 1.3. ATM machines are cleaned and checked to ensure they are functioning correctly with any faults and malfunctions identified and corrective action initiated to resolve faults in a timely manner
2. Replenish and balance cash in ATM
- 2.1. Cash in ATM is checked to ensure it complies with organisation policies and procedures for cash levels
- 2.2. Cash is counted and entered on cash recording documentation with cash balance records in machines verified for accuracy and made available to authorised personnel
- 2.3. Deposits made through ATMs are processed or actioned in accordance with organisation's policies and procedures
- 2.4. Discrepancies between machine tape records and cash are actioned, or referred to authorised personnel in accordance with organisation's policies and procedures
3. Maintain security of ATM cash
- 3.1. ATM cartridges are replenished in a secure area and confidentiality of access to machine cash is maintained
- 3.2. Restocking and servicing of ATM is timed to comply with security guidelines
- 3.3. Alteration of access to a machine is recorded in the correct format and authorised personnel notified
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Restocking ATMs includes:
machine stationery
identifying customer reports or complaints of errors and machine faults.
Key information displayed on ATM machines may include:
cards accepted
contact numbers
hours of operation
instructions.
Action cards may include:
damaged
expired
stolen cards.
Organisation's policies and procedures may be in regard to:
administrative and clerical systems
product/account and service range
range of responsibility
size, type and location of branch
types of equipment used.
Corrective action may include:
displaying notice of fault and delay
machine fault:
diagnosing
correcting
testing
recommissioning
referring of problems to other personnel.
Authorised personnel may include:
employees
relevant accounting personnel
supervisors and managers.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Restocking ATMs includes:
machine stationery
identifying customer reports or complaints of errors and machine faults.
Key information displayed on ATM machines may include:
cards accepted
contact numbers
hours of operation
instructions.
Action cards may include:
damaged
expired
stolen cards.
Organisation's policies and procedures may be in regard to:
administrative and clerical systems
product/account and service range
range of responsibility
size, type and location of branch
types of equipment used.
Corrective action may include:
displaying notice of fault and delay
machine fault:
diagnosing
correcting
testing
recommissioning
referring of problems to other personnel.
Authorised personnel may include:
employees
relevant accounting personnel
supervisors and managers.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
precisely check cash balances
efficiently and effectively complete all ATM operations
apply all security guidelines relating to use of ATMs.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to ATM equipment and consumables.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
verbal or written questioning on underpinning knowledge and skills
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
precisely check cash balances
efficiently and effectively complete all ATM operations
apply all security guidelines relating to use of ATMs.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to ATM equipment and consumables.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
verbal or written questioning on underpinning knowledge and skills
accessing and validating third party reports.
Guidance information for assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9907 | FNSRETA307B | Maintain Automatic Teller Machine (ATM) services | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS91 | FNSRTS307 | Maintain Automatic Teller Machine (ATM) services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D703 | FNS30311 | Certificate III in Accounts Administration | Qualification |
| D702 | FNS30111 | Certificate III in Financial Services | Qualification |