Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisation policy and guidelines may cover:
accepting and rejecting credit applications
applying customer payments to appropriate accounts
assistance to customers on billing and collection problems
collecting monies due
gathering information and its evaluation
legal obligations
liaison and information dissemination to internal and external parties
maintenance of customer account files
maintenance of security of invoice and other appropriate files
making billing adjustments to customer accounts
overall organisation goals and objectives
reviewing and adjusting credit limits for established customers
setting credit limits or credit lines for applications
development and informal training of credit staff
suspension of credit facilities
trading terms and credit limits.
Legislative requirements may include:
Bankruptcy Act
Bills of Sales and Other Instruments Act
Cheques and Payment Orders Act
contract law
Corporations Act
Door to Door Sales Act or equivalent
Fair Trading Acts
Magistrate's Court Act
National Consumer Credit Protection Act
Partnership Act
Personal Property Securities Act
Privacy Act
Small Debts Court Act or equivalent
Trade Practices Act.
Records may include:
agency file systems
audit records
law enforcement and prosecution agencies
past investigations
records of customer contact that are electronic or paper-based
standards setting organisations
telephone logs.
Contact with customers:
will primarily involve telephone communication.

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
interpret and comply with appropriate legislation
know and implement organisation credit policy
liaise with others to clarify information for basic credit accounts
achieve positive outcomes
use data entry and recording systems and credit policies.

Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation financial records.

Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.

Guidance information for assessment