Qualification Outline
22/07/2026 8:27 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Financial Services
Certificate III in Financial Services
FNS30110
S693
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 24/11/2010 | Current | Approved |
Description
This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as:
responding to customer enquiries
sales and service
maintaining financial records
performing clerical duties
applying fundamental skills in banking, credit management, insurance and retail financial services
Schedule
Packaging Rules
13 units must be achieved:4 core units plus;
9 elective units
- all elective units of competency may be selected from the elective bank
- a maximum of 3 electives may be selected from units aligned to Certificate III qualifications in the FNS10 Financial Services Training Package or another endorsed Training Package or accredited course
- a maximum of 3 electives may be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services Training Package or another endorsed Training Package or accredited course
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
1. Core Units
Four core units to be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0890 | BSBOHS303B | Contribute to OHS hazard identification and risk assessment | 30 | Unit of competency |
| D1027 | BSBWOR204A | Use business technology | 30 | Unit of competency |
| D4167 | FNSINC301A | Work effectively in the financial services industry | 45 | Unit of competency |
| D1026 | BSBWOR203A | Work effectively with others | 20 | Unit of competency |
2. Elective Units
Nine elective units to be completed.
The following outlines ONE example of a training program for this qualification.
Please refer to the Training Package for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0608 | BSBCCO201A | Action customer contact | 100 | Unit of competency |
| D4155 | FNSRTS303A | Balance retail transactions | 30 | Unit of competency |
| D4014 | FNSASIC302C | Develop, present and negotiate client solutions | 40 | Unit of competency |
| D4013 | FNSASIC301C | Establish client relationship and analyse needs | 40 | Unit of competency |
| D4163 | FNSRTS402A | Prepare government returns and reports | 15 | Unit of competency |
| D4027 | FNSACM302A | Prepare, match and process receipts | 10 | Unit of competency |
| D4157 | FNSRTS305A | Process customer accounts | 30 | Unit of competency |
| D4158 | FNSRTS306A | Process customer transactions | 30 | Unit of competency |
| D0978 | BSBRKG303B | Retrieve information from records | 30 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D114 | FNS30107 | Certificate III in Financial Services | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D702 | FNS30111 | Certificate III in Financial Services | Qualification |
VET Info Notes
1. This qualification is the copyright of Department of Employment, Education and Workplace Relations.
2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to STARS by Training Curriculum Services on 30/5/2011.
Entry Requirements
Not applicable.
Traineeships and Apprenticeships
