Unit of competency Outline

Date retreived
22/07/2026 6:57 AM AWST

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Work together in the financial services industry

Work together in the financial services industry

Unit of competency
National Code
FNSINC311
State Code
OCI58
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
04/11/2020
View on TGA
State Implementation and Classification
Approved Date
11/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
11/03/2021
Nominal Hours
45
Description
This unit describes the skills and knowledge required to interpret and apply industry and organisational procedures, guidelines, policies, ethical standards, and sustainability requirements to day-to-day work in the financial services industry.The unit applies to those with the fundamental skills required to work in the financial services industry. It underpins other entry-level units used in all sectors of the industry.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Notes
Elements and Performance Criteria
1. Work within industry requirements and guidelines
  • 1.1 Apply relevant workplace procedures, instructions, organisational guidelines and codes of practice
  • 1.2 Carry out work tasks safely and effectively according to specific organisational policies, guidelines and procedures, professional practice and ethical principles
  • 1.3 Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary
2. Establish and identify relationships
  • 2.1 Develop and maintain positive relationships
  • 2.2 Identify needs, objectives and expectations of relevant stakeholders
  • 2.3 Identify and respond to instructions and enquiries according to organisational policies and procedures
  • 2.4 Identify required stakeholders to report queries and concerns about safety in the workplace
3. Obtain and develop workplace information
  • 3.1 Access required information management systems and databases according to organisational policies and procedures
  • 3.2 Develop workplace documents, input and extract data, and make calculations using organisational software
  • 3.3 Confirm that presentation of written information meets relevant requirements
  • 3.4 Assess risk and take action to reduce risk and to eliminate workplace hazards
4. Work in a team environment
  • 4.1 Provide support to team members and contribute to work group goals and tasks
  • 4.2 Share required financial information with group to ensure designated goals are met
  • 4.3 Seek feedback on own performance, identify opportunities for improvement, and share feedback with group if required
No information
No information
Replaces
State Code National Code Title Type
AUR92 FNSINC301 Work effectively in the financial services industry Unit of competency