Unit of competency Outline

Date retreived
22/07/2026 10:49 PM AWST

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Engage in workplace communication

Engage in workplace communication

Unit of competency
National Code
BSBXCM301
State Code
OAQ33
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
09/05/2019
Field of Education
120505 - Work Practices Programmes
Original Release Date
09/05/2019
Nominal Hours
35
Description
This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan workplace communication
  • 1.1 Establish audience and purpose of workplace communication
  • 1.2 Identify information needs and communication requirements of intended recipients of workplace communication
  • 1.3 Establish methods of communication available to convey message or information based on work context
  • 1.4 Select appropriate method(s) of communication to convey messages or information
  • 1.5 Plan content of message or communication
2. Undertake routine communication
  • 2.1 Communicate message or information according to organisational requirements and in a manner that is respectful and clear in meaning
  • 2.2 Adjust communication methods to enable effective communication with those from diverse backgrounds as required
  • 2.3 Receive workplace information and instructions, and interpret and clarify as needed
  • 2.4 Respond to communications according to requirements of the message
  • 2.5 Identify and report any communication challenges to appropriate person
3. Participate in workplace communication
  • 3.1 Clearly contribute ideas and information to workplace discussions
  • 3.2 Support others to communicate in workplace discussions through courteous and professional behaviour
  • 3.3 Use active listening and questioning techniques to clarify issues in a group situation
  • 3.4 Seek feedback from others on effectiveness of communication
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