Unit of competency Outline

Date retreived
22/07/2026 10:02 PM AWST

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Evaluate debt collection actions and develop recommendations

Evaluate debt collection actions and develop recommendations

Unit of competency
National Code
FNSMCA411
State Code
OCZ39
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
02/02/2021
View on TGA
State Implementation and Classification
Approved Date
22/04/2021
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
22/04/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to review debtor information, evaluate past debt collection activities and develop recommendations on future debt collection activities.The unit applies to individuals who are required to develop and document debt collection case recommendations as part of their role as a mercantile agent in debt management and recovery.Note The term "debtor’ in this unit relates to any customer who may have a debt to an organisation.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Notes
Elements and Performance Criteria
1. Review debtor information and previous collections activity
  • 1.1 Identify and confirm client requirements
  • 1.2 Gather and review debt collection case information according to client requirements
  • 1.3 Confirm debt collection case information is accurate and compliant with legislative and regulatory requirements
  • 1.4 Identify and evaluate past debt collection activities related to the debtor
  • 1.5 Analyse debt levels, costs of future enforcement actions, security and asset position of debtor for possible legal recovery action
2. Develop recommendations for future debt collection activity
  • 2.1 Identify recommendations for actions according to client requirements and debt collection information
  • 2.2 Determine cost effectiveness and legal basis of recommended actions
  • 2.3 Determine changes to future debt collection activities based on recommended actions
3. Verify recommendations with client
  • 3.1 Discuss recommendations with client
  • 3.2 Negotiate and agree on recommendations with client
  • 3.3 Develop report of agreed recommendations and present to client
No information
No information
Replaces
State Code National Code Title Type
AUS25 FNSMCA401 Develop and document case recommendations Unit of competency
State Code National Code Title Type
BHT7 FNS40122 Certificate IV in Credit Management Qualification
BGN5 FNS30420 Certificate III in Mercantile Agents Qualification