Unit of competency Outline

Date retreived
22/07/2026 8:37 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Sell financial products and services

Sell financial products and services

Unit of competency
National Code
FNSSAM401
State Code
AUT11
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080501 - Sales
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to present a sales solution and close a sale in response to a client enquiry.Within their level of authority, individuals apply specialised knowledge and make judgements and recommendations based on detailed analysis of information.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Identify nature of enquiry
  • 1.1 Establish rapport with client and determine reason for enquiry to allow suitable response
  • 1.2 Determine needs of client by questioning
  • 1.3 Check to see whether enquiry is within personal authorities or should be referred to appropriate personnel
2. Determine suitability of client for financial product or service
  • 2.1 Identify products and/or services that might satisfy client needs
  • 2.2 Obtain all information required to determine eligibility of client for product or service, with predetermined risk assessment criteria applied in accordance with product or service requirements
  • 2.3 Prepare business proposal in compliance with legislation, regulations and codes of practice and personal authorities, and refer to appropriate personnel for further action if business proposal is outside defined guidelines
3. Provide client with information about product or service
  • 3.1 Present business proposal to client and supply all product information
  • 3.2 Discuss client queries, clarify proposal and make follow-up arrangements if required
4. Confirm sale and process documentation
  • 4.1 Confirm suitability of product and price with client and obtain agreement to proceed with sale
  • 4.2 Issue documentation in accordance with organisational policy and procedures
  • 4.3 Process payment details without delay and update record systems promptly and accurately
No information
No information
Replaces
State Code National Code Title Type
D4316 FNSSAM401A Sell financial products and services Unit of competency
Replaced By
State Code National Code Title Type
OCZ17 FNSSAM411 Sell financial products and services Unit of competency