Unit of competency Outline

Date retreived
22/07/2026 10:01 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Sell financial products and services

Sell financial products and services

Unit of competency
National Code
FNSSAM411
State Code
OCZ17
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
02/02/2021
View on TGA
State Implementation and Classification
Approved Date
22/04/2021
Field of Education
080501 - Sales
Original Release Date
22/04/2021
Nominal Hours
25
Description
This unit describes the skills and knowledge required to present a sales solution and close a sale in response to a client enquiry for financial products and services.The unit applies to those who are working within a level of authority, who apply specialised knowledge and make judgements and recommendations based on a detailed analysis of information.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine financial product and service options
  • 1.1 Identify client needs, requirements and expectations
  • 1.2 Obtain required personal information
  • 1.3 Identify suitable product or service according to client needs
  • 1.4 Identify potential and actual risks and develop risk assessment criteria according to client requirements
  • 1.5 Confirm product or service meets client requirements
  • 1.6 Prepare quotation for presenting product or service according to legislation, regulations and codes of practice and organisational policies and procedures
2. Present options to client
  • 2.1 Present quotation and communicate product or service information to client
  • 2.2 Confirm suitability of product or service with client and negotiate agreement to proceed with sale
  • 2.3 Identify opportunities for cross selling products and services and promote according to organisational policies and procedures
  • 2.4 Advise client of their rights and obligations during purchase of products and services
3. Confirm sale and process documentation
  • 3.1 Identify and resolve client queries and concerns
  • 3.2 Communicate follow-up arrangements
  • 3.3 Process payment details
  • 3.4 Issue documentation according to organisational policies and procedures
  • 3.5 Update record systems and client details according to organisational policies and procedures
No information
No information
Replaces
State Code National Code Title Type
AUT11 FNSSAM401 Sell financial products and services Unit of competency
Replaced By
State Code National Code Title Type
OEC88 FNSSAM421 Provide information on financial products and services to clients Unit of competency
State Code National Code Title Type
BGN4 FNS40820 Certificate IV in Finance and Mortgage Broking Qualification
BFX6 FNS41420 Certificate IV in General Insurance Qualification