Unit of competency Outline

Date retreived
23/07/2026 3:04 PM AWST

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Provide information on financial products and services to clients

Provide information on financial products and services to clients

Unit of competency
National Code
FNSSAM421
State Code
OEC88
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
15/06/2022
View on TGA
State Implementation and Classification
Approved Date
07/12/2022
Field of Education
080501 - Sales
Original Release Date
07/12/2022
Nominal Hours
25
Description
This unit describes the skills and knowledge required to respond to a client enquiry for financial products and services and provide solutions that meet client requirements.The unit applies to those who are working within a level of authority, who apply specialised knowledge and make judgements and recommendations based on a detailed analysis of information.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant regulatory authorities to confirm those requirements.
Notes
Elements and Performance Criteria
1. Determine financial product and service options relevant to client needs
  • 1.1 Identify client needs and expectations according to organisational policies and procedures, legislative and regulatory requirements
  • 1.2 Obtain required personal information from client, according to organisational policies and procedures and regulatory requirements
  • 1.3 Identify suitable products or services that meet client requirements
  • 1.4 Identify potential and actual risks and develop risk assessment criteria according to client requirements
  • 1.5 Confirm that product or service meets client requirements
  • 1.6 Prepare product or service and required documentation, according to organisational and regulatory requirements
2. Present options to client
  • 2.1 Present files and communicate product or service information to client
  • 2.2 Confirm suitability of product or service with client and obtain agreement, as required
  • 2.3 Provide clients with information pertaining to ancillary products and services according to organisational policies and procedures, legislative and regulatory requirements
  • 2.4 Advise client of their rights and obligations when offering products and services
3. Confirm suitability of product or service and process documentation
  • 3.1 Identify and resolve client queries and concerns, as required
  • 3.2 Communicate follow-up arrangements and refer matters outside scope of own role to personnel with higher delegated authority
  • 3.3 Issue documentation according to organisational policies and procedures
  • 3.4 Update record systems and client details according to organisational policies and procedures
No information
No information
Replaces
State Code National Code Title Type
OCZ17 FNSSAM411 Sell financial products and services Unit of competency