Unit of competency Outline

Date retreived
22/07/2026 3:24 PM AWST

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Operate computer aided dispatch system

Operate computer aided dispatch system

Unit of competency
National Code
PUAECO004
State Code
OAZ48
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/07/2019
View on TGA
State Implementation and Classification
Approved Date
08/04/2020
Field of Education
030717 - Plant And Machine Operations
Original Release Date
08/04/2020
Nominal Hours
40
Description
This unit of competency involves the skills and knowledge required to operate and identify faults in the organisation's computer aided dispatch system. It includes operating a Computer Aided Dispatch (CAD) system and identifying faults in the CAD.The unit applies to emergency communications centre personnel who use a variety of computer aided dispatch systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Operatecomputer aideddispatch system
  • 1.1 Computer Aided Dispatch (CAD) system, log on and shift change protocols are implemented, in accordance with organisational procedures
  • 1.2 CAD and other interfaces and associated equipment are set up, in accordance with organisational instructions and is navigated for optimum operation
  • 1.3 CAD is interrogated to retrieve required information
  • 1.4 Data is accurately recorded, in accordance with organisational procedures
  • 1.5 Relevant data and/or information is continually monitored, maintained and updated, in accordance with organisational protocols
  • 1.6 Entries are checked for accuracy and corrective action is taken, in accordance with organisational procedures and system capacity
  • 1.7 Incident completion processes are implemented in CAD, in accordance with organisational procedures
  • 1.8 Equipment is used safely, in accordance with organisational procedures and instructions
2 Identify faults in computer aided dispatch system
  • 2.1 Technical faults in CAD are identified and appropriate action is taken, in accordance with organisational procedures
  • 2.2 Backup systems are utilised when primary system fails
  • 2.3 Deficiencies or opportunities for improvement are reported, in accordance with organisational policies and procedures
No information
No information
Replaces
State Code National Code Title Type
D5484 PUAECO004A Operate computer aided dispatch system Unit of competency