Qualification Outline
22/07/2026 5:16 AM AWST
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Certificate III in Ambulance Communications (Call-taking)
Certificate III in Ambulance Communications (Call-taking)
HLT31020
BGG9
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 24/12/2020 | Current | Approved |
Description
This qualification reflects the role of ambulance communications call-takers who receive calls for service in emergency communication or coordination environments in a range of ambulance service organisations and under direct or indirect supervision.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
Total number of units = ten (10)- six (6) core units
- four (4) elective units, consisting of:
- at least two (2) units from the electives listed below
- up to two (2) units from the electives listed below or from any other current endorsed Training Package or accredited course.
The selection of electives must be relevant to the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
1. Core Units
Six (6) core units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCS70 | HLTOUT010 | Communicate in complex situations to support health care | 65 | Unit of competency |
| AUK35 | BSBMED301 | Interpret and apply medical terminology appropriately | 40 | Unit of competency |
| AUZ56 | HLTWHS006 | Manage personal stressors in the work environment | 35 | Unit of competency |
| WG738 | HLTWHS001 | Participate in workplace health and safety | 30 | Unit of competency |
| OCS82 | HLTOUT002 | Receive and respond to requests for ambulance service | 55 | Unit of competency |
| AVC09 | CHCDIV001 | Work with diverse people | 30 | Unit of competency |
2. Elective Units
At least two (2) units must be chosen from the elective unit list.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OAZ48 | PUAECO004 | Operate computer aided dispatch system | 40 | Unit of competency |
| AVC08 | CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | 30 | Unit of competency |
| OCD29 | HLTAID014 | Provide Advanced First Aid | 25 | Unit of competency |
| OCD30 | HLTAID011 | Provide First Aid | 18 | Unit of competency |
| AVC33 | CHCCOM001 | Provide first point of contact | 30 | Unit of competency |
| AVB19 | HLTAAP001 | Recognise healthy body systems | 20 | Unit of competency |
| AVB82 | CHCLEG001 | Work legally and ethically | 50 | Unit of competency |
| AVB69 | CHCMHS001 | Work with people with mental health issues | 50 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AYY8 | HLT31015 | Certificate III in Ambulance Communications (Call-taking) | Qualification |
No information
Entry Requirements
No information
Traineeships and Apprenticeships