Qualification Outline
22/07/2026 5:26 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Ambulance Communications (Call-taking)
Certificate III in Ambulance Communications (Call-taking)
HLT31015
AYY8
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 08/12/2015 | Current | Transition (Replaced) |
Description
This qualification reflects the role of ambulance communications call-takers who receive calls for service in emergency communication or coordination environments in a range of ambulance service organisations and under direct or indirect supervision.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.
^ From 1 July 2022 the elective units HLTAID003, HLTAID006 must no longer be delivered and will be replaced in the Packaging Rules by the units HLTAID011, HLTAID014 - for more information see: https://asqa.gov.au/news-events/news/reminder-about-superseded-hlt-first-aid-units
Schedule
Packaging Rules
Total number of units = eleven (11)- six (6) core units
- five (5) elective units, consisting of:
- at least three (3) units from the electives listed below
- up to two (2) units from the electives listed below, any endorsed Training Package or accredited course - these units must be relevant to the work outcome
All electives chosen must contribute to a valid, industry-supported vocational outcome.
1. Core Units
All six (6) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVC29 | CHCCOM005 | Communicate and work in health or community services | 50 | Unit of competency |
| AUK35 | BSBMED301 | Interpret and apply medical terminology appropriately | 40 | Unit of competency |
| WG738 | HLTWHS001 | Participate in workplace health and safety | 30 | Unit of competency |
| AWA63 | HLTAMB005 | Receive and respond to requests for ambulance service | 55 | Unit of competency |
| AUH64 | BSBWOR203 | Work effectively with others | 20 | Unit of competency |
| AVC09 | CHCDIV001 | Work with diverse people | 30 | Unit of competency |
2. Elective Units
At least three (3) units must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVA32 | HLTINF001 | Comply with infection prevention and control policies and procedures | 30 | Unit of competency |
| AUZ56 | HLTWHS006 | Manage personal stressors in the work environment | 35 | Unit of competency |
| WA874 | TAEDEL404A | Mentor in the workplace | 30 | Unit of competency |
| D5484 | PUAECO004A | Operate computer aided dispatch system | 40 | Unit of competency |
| D5482 | PUAECO002A | Process emergency incident calls and enquiries | 30 | Unit of competency |
| AVC08 | CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | 30 | Unit of competency |
| WG735 | HLTAID006 | Provide advanced first aid | 20 | Unit of competency |
| WG732 | HLTAID003 | Provide first aid | 20 | Unit of competency |
| AVC33 | CHCCOM001 | Provide first point of contact | 30 | Unit of competency |
| AVB19 | HLTAAP001 | Recognise healthy body systems | 20 | Unit of competency |
| AVB82 | CHCLEG001 | Work legally and ethically | 50 | Unit of competency |
| AVB69 | CHCMHS001 | Work with people with mental health issues | 50 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| J059 | HLT31912 | Certificate III in Ambulance Communications (Call-taking) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BGG9 | HLT31020 | Certificate III in Ambulance Communications (Call-taking) | Qualification |
No information
Entry Requirements
No information
Traineeships and Apprenticeships