Unit of competency Outline
Date retreived
22/07/2026 11:38 PM AWST
22/07/2026 11:38 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate and work in health or community services
Communicate and work in health or community services
Unit of competency
National Code
CHCCOM005
CHCCOM005
State Code
AVC29
AVC29
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
22/01/2016
Nominal Hours
50
Description
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Communicate effectively with people
- 1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect1.2 Communicate service information in a manner that is clear and easily understood1.3 Confirm the person’s understanding 1.4 Listen to requests, clarify meaning and respond appropriately1.5 Exchange information clearly in a timely manner and within confidentiality procedures
2. Collaborate with colleagues
- 2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority
3. Address constraints to communication
- 3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques3.3 Use communication skills to avoid, defuse and resolve conflict situations
4. Report problems to supervisor
- 4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities4.4 Refer unresolved conflict situations to supervisor
5. Complete workplace correspondence and documentation
- 5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media5.5 Use clear, accurate and objective language when documenting events
6. Contribute to continuous improvement
- 6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD165 | HLTHIR301C | Communicate and work effectively in health | Unit of competency |
| WC847 | CHCCS411C | Work effectively in the community sector | Unit of competency |