Qualification Outline
22/07/2026 5:19 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Health Support Services
Certificate II in Health Support Services
HLT23221
BID0
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 25/11/2022 | Current | Approved |
Description
This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine and variable tasks in collaboration with others in a team environment.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication. State/territory and local government agencies should be consulted to determine any specific certification or licensing requirements.
Schedule
Packaging Rules
Twelve (12) units must be completed:- Four (4) core units
- Eight (8) elective units, consisting of:
- At least (seven (7) units from electives listed below
- Up to one (1) unit from the electives listed below, any endorsed Training Package or accredited course - this unit must be relevant to the work outcome
Any combination of electives that meets the rules above can be selected for the award of the Certificate II in Health Support Services. Electives may be packaged to provide a qualification with a specialisation.
Packaging for each specialisation:
At least five (5) Group A electives must be selected for award of the Certificate II in Health Support Services (Client Support)
At least five (5) Group B electives must be selected for award of the Certificate II in Health Support Services (Food Services)
At least five (5) Group C electives must be selected for award of the Certificate II in Health Support Services (Health Administration)
All electives chosen must contribute to a valid, industry-supported vocational outcome.
1. Core Units
All four (4) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OEI66 | HLTINF006 | Apply basic principles and practices of infection prevention and control | 50 | Unit of competency |
| AVC29 | CHCCOM005 | Communicate and work in health or community services | 50 | Unit of competency |
| WG738 | HLTWHS001 | Participate in workplace health and safety | 30 | Unit of competency |
| AVC09 | CHCDIV001 | Work with diverse people | 30 | Unit of competency |
2. Group A electives – CLIENT SUPPORT specialisation
At least five (5) Group A electives must be selected for award of the Certificate II in Health Support Services (Client Support).
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OEI26 | HLTHSS010 | Handle and move equipment, goods and mail | 20 | Unit of competency |
| OEI62 | HLTHSS011 | Maintain stock inventory | 15 | Unit of competency |
| OEI70 | HLTHSS009 | Perform general cleaning tasks in a clinical setting | 30 | Unit of competency |
| AVC65 | CHCCCS012 | Prepare and maintain beds | 10 | Unit of competency |
| AVZ81 | HLTFSE002 | Provide ward or unit based food preparation and distribution services | 30 | Unit of competency |
| AVC51 | CHCCCS026 | Transport individuals | 10 | Unit of competency |
3. Group B electives – FOOD SERVICES specialisation
At least five (5) Group B electives must be selected for award of the Certificate II in Health Support Services (Food Services).
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVZ74 | HLTFSE009 | Apply cook-freeze and reheating processes | 25 | Unit of competency |
| AVZ82 | HLTFSE001 | Follow basic food safety practices | 25 | Unit of competency |
| AVZ80 | HLTFSE003 | Perform kitchenware washing | 10 | Unit of competency |
| OEA51 | SITHCCC025 | Prepare and present sandwiches | 15 | Unit of competency |
| OEA52 | SITHCCC024 | Prepare and present simple dishes | 20 | Unit of competency |
| AVZ79 | HLTFSE004 | Serve cafeteria customers | 20 | Unit of competency |
| OEI47 | HLTAHA041 | Support food services and dietetics in menu and meal order processing | 40 | Unit of competency |
| OEA89 | SITXFSA007 | Transport and store food | 15 | Unit of competency |
| OEB45 | SITXFSA005 | Use hygienic practices for food safety | 15 | Unit of competency |
4. Group C electives – HEALTH ADMINISTRATION specialisation
At least five (5) Group C electives must be selected for award of the Certificate II in Health Support Services (Health Administration).
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCD34 | BSBOPS203 | Deliver a service to customers | 40 | Unit of competency |
| AUK35 | BSBMED301 | Interpret and apply medical terminology appropriately | 40 | Unit of competency |
| AUI77 | BSBMED303 | Maintain patient records | 40 | Unit of competency |
| OCE03 | BSBPEF202 | Plan and apply time management | 15 | Unit of competency |
| OCE30 | BSBINS201 | Process and maintain workplace information | 20 | Unit of competency |
| OCD49 | BSBOPS101 | Use business resources | 20 | Unit of competency |
| OCE05 | BSBTEC201 | Use business software applications | 55 | Unit of competency |
5. Other Electives
Up to four (4) unit may be selected.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUZ57 | HLTWHS005 | Conduct manual tasks safely | 40 | Unit of competency |
| OEI68 | HLTHSS012 | Handle medical gases safely | 20 | Unit of competency |
| AVC67 | CHCCCS010 | Maintain a high standard of service | 30 | Unit of competency |
| AVC57 | CHCCCS020 | Respond effectively to behaviours of concern | 15 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AYY2 | HLT23215 | Certificate II in Health Support Services | Qualification |
No information
Entry Requirements
No information
Traineeships and Apprenticeships