Qualification Outline
22/07/2026 5:23 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Health Support Services
Certificate II in Health Support Services
HLT23215
AYY2
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 18/03/2021 | Current | Transition (Replaced) |
| 1.00 | 08/12/2015 | Replaced | Approved |
Description
This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
Total number of units = twelve (12)- four (4) core units
- eight (8) elective units, consisting of:
- at least seven (7) units from electives listed below
- up to one (1) unit from the electives listed below, any endorsed Training Package or accredited course - this unit must be relevant to the work outcome
Any combination of electives that meets the rules above can be selected for the award of the Certificate II in Health Support Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.
Packaging for each specialisation:
ALL Group A electives must be selected for award of the Certificate II in Health Support Services (Cleaning)
ALL Group B electives must be selected for award of the Certificate II in Health Support Services (Laundry)
ALL Group C electives must be selected for award of the Certificate II in Health Support Services (Food Services)
ALL Group D electives must be selected for award of the Certificate II in Health Support Services (Grounds Maintenance)
ALL Group E electives must be selected for award of the Certificate II in Health Support Services (General Maintenance)
ALL Group F electives must be selected for award of the Certificate II in Health Support Services (Client Support)
ALL Group G electives must be selected for award of the Certificate II in Health Support Services (Health Administration)
All electives chosen must contribute to a valid, industry-supported vocational outcome.
1. Core Units
All four (4) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVC29 | CHCCOM005 | Communicate and work in health or community services | 50 | Unit of competency |
| AVA32 | HLTINF001 | Comply with infection prevention and control policies and procedures | 30 | Unit of competency |
| WG738 | HLTWHS001 | Participate in workplace health and safety | 30 | Unit of competency |
| AVC09 | CHCDIV001 | Work with diverse people | 30 | Unit of competency |
2. Group A Elective Units - Cleaning Specialisation
ALL Group A electives must be selected for award of the Certificate II in Health Support Services (Cleaning).
Please refer to the packaging rules for the full list of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC100 | CPPCLO2017A | Clean wet areas | 20 | Unit of competency |
| WC103 | CPPCLO2035A | Maintain cleaning storage areas | 15 | Unit of competency |
| AVZ71 | HLTHSS003 | Perform general cleaning tasks in a clinical setting | 30 | Unit of competency |
| WC102 | CPPCLO2033A | Plan for safe and efficient cleaning activities | 15 | Unit of competency |
| WC101 | CPPCLO2019A | Sort and remove waste and recyclable materials | 10 | Unit of competency |
3. Group B Elective Units – Laundry Specialisation
ALL Group B electives must be selected for award of the Certificate II in Health Support Services (Laundry).
Please refer to the packaging rules for the full list of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVZ68 | HLTHSS006 | Collect and manage linen stock at user-location | 15 | Unit of competency |
| W7364 | LMTLA2001A | Conduct safe handling of laundry chemicals | 60 | Unit of competency |
| W7372 | LMTLA2009A | Inspect, fold and pack theatre linen | 65 | Unit of competency |
| W7365 | LMTLA2002A | Operate washing machines | 60 | Unit of competency |
| W7369 | LMTLA2006A | Perform conditioning and drying processes | 40 | Unit of competency |
4. Group C Elective Units – Food Services Specialisation
ALL Group C electives must be selected for award of the Certificate II in Health Support Services (Food Services).
Please refer to the packaging rules for the full list of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVZ74 | HLTFSE009 | Apply cook-freeze and reheating processes | 25 | Unit of competency |
| AVZ82 | HLTFSE001 | Follow basic food safety practices | 25 | Unit of competency |
| AVZ80 | HLTFSE003 | Perform kitchenware washing | 10 | Unit of competency |
| AVZ81 | HLTFSE002 | Provide ward or unit based food preparation and distribution services | 30 | Unit of competency |
| WF781 | SITXFSA202 | Transport and store food | 12 | Unit of competency |
5. Group D Elective Units – Grounds Maintenance Specialisation
ALL Group D electives must be selected for award of the Certificate II in Health Support Services (Grounds Maintenance).
Please refer to the packaging rules for the full list of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D7017 | AHCMOM304A | Operate machinery and equipment | 35 | Unit of competency |
| D7105 | AHCPGD203A | Prune shrubs and small trees | 30 | Unit of competency |
| D7123 | AHCPMG202A | Treat plant pests, diseases and disorders | 35 | Unit of competency |
| D7122 | AHCPMG201A | Treat weeds | 35 | Unit of competency |
| D7007 | AHCMOM204A | Undertake operational maintenance of machinery | 30 | Unit of competency |
6. Group E electives – General Maintenance Specialisation
ALL Group E electives must be selected for award of the Certificate II in Health Support Services (General Maintenance).
Please refer to the packaging rules for the full list of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC104 | CPPCLO2037A | Clean external surfaces | 10 | Unit of competency |
| AVZ72 | HLTHSS002 | Perform general maintenance and provide assistance to tradespersons | 30 | Unit of competency |
| AVZ66 | HLTHSS008 | Perform routine servicing of plant, equipment and machinery | 20 | Unit of competency |
| WC101 | CPPCLO2019A | Sort and remove waste and recyclable materials | 10 | Unit of competency |
| D4604 | FDFOP2016A | Work in a food handling area for non-food handlers | 30 | Unit of competency |
7. Group F Elective Units – Client Support Specialisation
ALL Group F electives must be selected for award of the Certificate II in Health Support Services (Client Support).
Please refer to the packaging rules for the full list of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVZ70 | HLTHSS004 | Handle and move equipment, goods and mail | 20 | Unit of competency |
| AVC65 | CHCCCS012 | Prepare and maintain beds | 10 | Unit of competency |
| AVZ81 | HLTFSE002 | Provide ward or unit based food preparation and distribution services | 30 | Unit of competency |
| AVC57 | CHCCCS020 | Respond effectively to behaviours of concern | 15 | Unit of competency |
| AVC51 | CHCCCS026 | Transport individuals | 10 | Unit of competency |
8. Group G Elective Units – Health Administration Specialisation
ALL Group G electives must be selected for award of the Certificate II in Health Support Services (Health Administration).
Please refer to the packaging rules for the full list of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUK74 | BSBCUS201 | Deliver a service to customers | 40 | Unit of competency |
| AUK61 | BSBWOR202 | Organise and complete daily work activities | 15 | Unit of competency |
| AUI81 | BSBINM201 | Process and maintain workplace information | 20 | Unit of competency |
| AUJ55 | BSBADM101 | Use business equipment and resources | 20 | Unit of competency |
| AUK98 | BSBWOR204 | Use business technology | 30 | Unit of competency |
9. Other Elective Units
Up to eight (8) units may be selected.
Please refer to the packaging rules for the full list of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| J052 | HLT21212 | Certificate II in Health Support Services | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BID0 | HLT23221 | Certificate II in Health Support Services | Qualification |
No information
Entry Requirements
No information
Traineeships and Apprenticeships