Qualification Outline
22/07/2026 4:45 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Health Support Services
Certificate II in Health Support Services
HLT21212
J052
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 07/05/2012 | Current | Approved |
Description
This qualification covers workers who provide support for the effective functioning of health services. These workers do not provide direct care assistance functions such as assisting other staff with the care of clients. This is an entry-level qualification and is suited to Australian Apprenticeship pathways.
Occupational titles for these workers may include:
Administration support
Assistant cook
Cleaner
Clerk
Domestic assistant
Driver
Food service assistant
Food service worker
Grounds maintenance worker
Handyperson
Hospital assistant
Housekeeping assistant
Kitchen hand
Laundry worker
Maintenance assistant
Orderly
Pathology courier
Porter
Stores assistant
Support services worker
Ward assistant
Schedule
Packaging Rules
Twelve (12) units of competency are required for award of this qualification, including:- four (4) core units
- eight (8) elective units
A wide range of electives is available and can be packaged to provide either:
- a generic qualification that covers a range of work functions, or
- a targeted qualification as required for specific work roles
Elective units are to be packaged as follows:
- For a generic qualification select a minimum of 6 units of competency from the relevant electives listed below (i.e. across all streams)
OR
- For a qualification targeted to a specific area of work select a minimum of 6 units of competency from the relevant elective group
AND additional electives may be selected from:
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages
- Where appropriate, to address workplace requirements, up to three (3) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing
1. Core Units
All four (4) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD165 | HLTHIR301C | Communicate and work effectively in health | 40 | Unit of competency |
| D8306 | HLTIN301C | Comply with infection control policies and procedures | 30 | Unit of competency |
| WD311 | HLTWHS200A | Participate in WHS processes | 20 | Unit of competency |
| S8083 | BSBWOR203B | Work effectively with others | 20 | Unit of competency |
2. Other Relevant Elective Units
The remaining units may be chosed from the other relevant units listed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD190 | HLTMS204D | Handle and move equipment, goods, mail and furniture | 20 | Unit of competency |
| WD192 | HLTMS207D | Handle medical gases safely | 20 | Unit of competency |
| D5066 | TLID2010A | Operate a forklift | 40 | Unit of competency |
| D5441 | CPPCMN3001B | Participate in environmentally sustainable work practices | 20 | Unit of competency |
| D5061 | TLID1001A | Shift materials safely using manual handling methods | 20 | Unit of competency |
| WD092 | HLTCSD208D | Transport clients | 10 | Unit of competency |
| WD153 | HLTFS208D | Transport food | 20 | Unit of competency |
| WD189 | HLTMS203D | Undertake routine stock maintenance | 20 | Unit of competency |
3. Group A Cleaning Work Elective Units
At least six (6) units to be chosen from Group A for Cleaning Work.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| S4319 | PRMCL17B | Clean a wet area | 8 | Unit of competency |
| S4312 | PRMCL04B | Maintain a carpeted floor | 10 | Unit of competency |
| S4316 | PRMCL14B | Maintain a clean room' environment | 6 | Unit of competency |
| S4327 | PRMCL35B | Maintain a cleaning storage area | 8 | Unit of competency |
| S4309 | PRMCL01B | Maintain a hard floor surface | 10 | Unit of competency |
| S4317 | PRMCL15B | Maintain furniture and fittings and room dressing | 8 | Unit of competency |
| S4341 | PRMCC07A | Perform basic stain removal | 15 | Unit of competency |
| WD191 | HLTMS206D | Perform general cleaning tasks in a clinical setting | 30 | Unit of competency |
| S4326 | PRMCL33B | Plan for safe and efficient cleaning activities | 8 | Unit of competency |
| S4320 | PRMCL19B | Remove waste | 6 | Unit of competency |
4. Group B Laundry Work Elective Units
At least six (6) units to be chosen from Group B for Laundry Work.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD188 | HLTMS201D | Collect and manage linen stock at user-location | 15 | Unit of competency |
| W7366 | LMTLA2003A | Control washing extractor operation | 60 | Unit of competency |
| W7370 | LMTLA2007A | Finish products for despatch | 30 | Unit of competency |
| W7372 | LMTLA2009A | Inspect, fold and pack theatre linen | 65 | Unit of competency |
| W7368 | LMTLA2005A | Operate hydro extractor | 40 | Unit of competency |
| W7365 | LMTLA2002A | Operate washing machines | 60 | Unit of competency |
| W7369 | LMTLA2006A | Perform conditioning and drying processes | 40 | Unit of competency |
| W7367 | LMTLA2004A | Perform linen rewash | 40 | Unit of competency |
| W7373 | LMTLA2010A | Prepare products for storage or despatch | 60 | Unit of competency |
| W7371 | LMTLA2008A | Repair damaged laundry items | 40 | Unit of competency |
5. Group C Food Services Work Elective Units
At least six (6) units to be chosen from Group C for Food Services Work.
Please refer to the packaging rules for the full details of available options.
6. Group D Ground Maintenance Work Elective Units
At least six (6) units to be chosen from Group D for Ground Maintenance Work.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D6756 | AHCCHM201A | Apply chemicals under supervision | 30 | Unit of competency |
| D6864 | AHCINF204A | Fabricate and repair metal or plastic structures | 30 | Unit of competency |
| D7017 | AHCMOM304A | Operate machinery and equipment | 35 | Unit of competency |
| D7103 | AHCPGD201A | Plant trees and shrubs | 30 | Unit of competency |
| D7105 | AHCPGD203A | Prune shrubs and small trees | 30 | Unit of competency |
| D7080 | AHCNSY202A | Tend nursery plants | 25 | Unit of competency |
| D7123 | AHCPMG202A | Treat plant pests, diseases and disorders | 35 | Unit of competency |
| D7122 | AHCPMG201A | Treat weeds | 35 | Unit of competency |
| D7007 | AHCMOM204A | Undertake operational maintenance of machinery | 30 | Unit of competency |
7. Group E General Maintenace Work Elective Units
At least six (6) units to be chosen from Group E for General Maintenance Work.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD158 | HLTGM204D | Assist tradesperson with construction and maintenance | 40 | Unit of competency |
| d8269 | HLTGM207C | Carry out work in a food handling area | 20 | Unit of competency |
| S4329 | PRMCL37A | Clean external surfaces | 8 | Unit of competency |
| WD159 | HLTGM206D | Operate an incinerator | 30 | Unit of competency |
| WD157 | HLTGM203D | Perform minor general maintenance | 30 | Unit of competency |
| WD155 | HLTGM201D | Perform routine servicing of plant, equipment and machinery | 20 | Unit of competency |
| S4320 | PRMCL19B | Remove waste | 6 | Unit of competency |
| WD156 | HLTGM202D | Use hand and power tools | 20 | Unit of competency |
8. Group F Client Support Work Elective Units
At least six (6) units to be chosen from Group F for Client Support Work.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD188 | HLTMS201D | Collect and manage linen stock at user-location | 15 | Unit of competency |
| WD173 | HLTHSE204D | Follow safe manual handling practices | 40 | Unit of competency |
| WD192 | HLTMS207D | Handle medical gases safely | 20 | Unit of competency |
| WD090 | HLTCSD201D | Maintain high standard of client service | 30 | Unit of competency |
| WD091 | HLTCSD203D | Prepare and maintain beds | 10 | Unit of competency |
| WD462 | HLTFS204D | Provide ward or unit based food preparation and distribution services | 30 | Unit of competency |
| WD096 | HLTCSD306D | Respond effectively to behaviours of concern | 15 | Unit of competency |
| WD092 | HLTCSD208D | Transport clients | 10 | Unit of competency |
| WD189 | HLTMS203D | Undertake routine stock maintenance | 20 | Unit of competency |
9. Group G Health Administration Work Elective Units
At least six (6) units to be chosen from Group G for Health Administration Work.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0782 | BSBITU202A | Create and use spreadsheets | 20 | Unit of competency |
| S8071 | BSBCUS201B | Deliver a service to customers | 40 | Unit of competency |
| D0750 | BSBINM202A | Handle mail | 15 | Unit of competency |
| C9747 | FNSICGEN305B | Maintain daily financial/business records | 20 | Unit of competency |
| D0749 | BSBINM201A | Process and maintain workplace information | 20 | Unit of competency |
| D0781 | BSBITU201A | Produce simple word processed documents | 40 | Unit of competency |
| D0540 | BSBADM101A | Use business equipment and resources | 20 | Unit of competency |
| D1027 | BSBWOR204A | Use business technology | 30 | Unit of competency |
10. Group H Culturally Aware and Respectful Practice Elective Units
It is recommended that one (1) or both units be chosen.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D037 | HLT21207 | Certificate II in Health Support Services | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AYY2 | HLT23215 | Certificate II in Health Support Services | Qualification |
No information
Entry Requirements
Not Applicable
Traineeships and Apprenticeships