Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Planned responses may be based on:
Established organisation procedures
Knowledge of individual persons and underlying causes
Own ability and experience


Difficult or challenging behaviours may include:
Aggression
Confusion or other cognitive impairment
Intoxication
Intrusive behaviour
Manipulation
Noisiness
Self-destructive
Verbal offensiveness
Wandering


Strategies for dealing with challenging behaviours may include:
Diversional activities
Following established emergency response procedures
Referring to appropriate personnel eg supervisor, security officer


Selection of strategies for dealing with challenging behaviours may be based on:
Established procedures and guidelines
Potential effect on different parties, clients, staff and others
The nature of the incident


Organisation policies and procedures may include:
Debriefing of staff involved in incident
Incident reporting and documentation
Operational guidelines for handling incidents and/or cases involving difficult and challenging behaviour

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace (simulating difficult or challenging behaviour) or in a simulated workplace and under the normal range of work conditions
This unit can be assessed independently, but holistic assessment practice is encouraged with other related units of competency
Assessment may be conducted on one occasion but should include a diverse range of sources of difficult and challenging behaviours, as may be expected in the workplace
A diversity of assessment tasks is also essential for holistic assessment


Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities