Qualification Outline
22/07/2026 5:11 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Community Services Work
Certificate IV in Community Services Work
CHC40708
D284
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 07/05/2012 | Current | Approved |
Description
This qualification covers workers who provide a range of services and interventions to clients, and/or who implement community education and interventions. Work may take place in a range of contexts such as community based organisations, residential rehabilitation services and outreach services and workers may have supervisory responsibilities.
The qualification:
Defines knowledge and skills required by support workers and case workers who work autonomously under the broad guidance of others
Refers to specific knowledge of a client group and appropriate intervention processes applied in residential and community settings.
On completion of this qualification the worker will be able to design and deliver programs that aim to enhance the well being of individuals and groups.
Occupational titles may include:
Case worker
Health education officer
Community services worker
Outreach officer
Community support worker
Support worker
Domestic violence worker
Welfare support worker
Early intervention homelessness worker
Welfare worker
Family support worker
Schedule
Packaging Rules
Fourteen (14) units are required for award of this qualification including:- nine (9) core units
- five (5) elective units
A wide range of elective units is available, including:
- Group A WHS electives of which one (1) unit must be selected for this qualification
- Group B elective which is recommended for culturally aware and respectful practice
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to two (2) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing
1. Core Units
All nine (9) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC848 | CHCCS412E | Deliver and develop client services | 20 | Unit of competency |
| WC821 | CHCCHILD401B | Identify and respond to children and young people at risk | 30 | Unit of competency |
| WC954 | CHCORG405E | Maintain an effective work environment | 40 | Unit of competency |
| WC854 | CHCCS422B | Respond holistically to client issues and refer appropriately | 60 | Unit of competency |
| D2313 | CHCCOM403A | Use targeted communication skills to build relationships | 45 | Unit of competency |
| WC847 | CHCCS411C | Work effectively in the community sector | 50 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
| D8547 | CHCCD412B | Work within a community development framework | 50 | Unit of competency |
| WC843 | CHCCS400C | Work within a relevant legal and ethical framework | 50 | Unit of competency |
2. Group A WHS Elective Units
One (1) unit must be completed from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD312 | HLTWHS300A | Contribute to WHS processes | 30 | Unit of competency |
| WD313 | HLTWHS401A | Maintain workplace WHS processes | 40 | Unit of competency |
3. Group B Culturally Aware and Respectful Practice
The following unit may be completed from Group B.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
4. Other Relevant Elective Units
Up to four (4) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S285 | CHC40902 | Certificate IV in Community Services Work | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWL8 | CHC42015 | Certificate IV in Community Services | Qualification |
No information
Entry Requirements
Not Applicable
Traineeships and Apprenticeships