Unit of competency Outline
Date retreived
22/07/2026 8:04 PM AWST
22/07/2026 8:04 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Undertake case management
Undertake case management
Unit of competency
National Code
CHCCM401D
CHCCM401D
State Code
D2293
D2293
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
15/07/2014
Field of Education
090515 - Welfare Studies
Original Release Date
15/07/2014
Nominal Hours
30
Description
DescriptorThis unit describes the knowledge and skills required to participate in carrying out specific activities in a case/care plan
Notes
Elements and Performance Criteria
1. Provide for client needs and monitor progress on a regular basis
- 1.1 Provide for client needs and contribute to the case/care plan
- 1.2 Discuss feedback on case management implementation with client and relevant parties, and feed into case review processes as appropriate
2. Promote client's development
- 2.1 Take appropriate action according to the skill plan
- 2.2 Identify opportunities for enhancing learning and take appropriate action to promote involvement of clients
- 2.3 Take appropriate action to remove barriers, attract learning and enhance client development
- 2.4 Use appropriate communication to promote involvement in learning activities
- 2.5 Provide all relevant parties with feedback on client progress and involvement in learning activities
- 2.6 Provide clients with appropriate encouragement, reinforcement and feedback to maximise learning outcomes
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
The contexts for monitoring activities within case plan include:
Placement setting; e.g. home, alternative care placement, and detention facility
Client/s involvement
Needs are identified within requirements established by:
International, commonwealth and state legislation
Organisation policy and procedures
Relevant program standards
Needs are identified for the purpose of:
Reporting
Planning for the full range of support e.g. day to day care, mid term care, and family support
Planning activities and/or programs
Feedback mechanisms include:
Communicating daily with client or significant others about meeting of needs
Participating within a case conference
Recording observations about progress on activities
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
The contexts for monitoring activities within case plan include:
Placement setting; e.g. home, alternative care placement, and detention facility
Client/s involvement
Needs are identified within requirements established by:
International, commonwealth and state legislation
Organisation policy and procedures
Relevant program standards
Needs are identified for the purpose of:
Reporting
Planning for the full range of support e.g. day to day care, mid term care, and family support
Planning activities and/or programs
Feedback mechanisms include:
Communicating daily with client or significant others about meeting of needs
Participating within a case conference
Recording observations about progress on activities
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Assessment should include a range of case management plans to reflect the normal range of workplace activities
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observation, questioning and evidence gathered from the workplace or simulated environment, including written case studies
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Assessment should include a range of case management plans to reflect the normal range of workplace activities
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observation, questioning and evidence gathered from the workplace or simulated environment, including written case studies
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3031 | CHCCM1C | Undertake case management | Unit of competency |