Qualification Outline
22/07/2026 5:12 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Social Housing
Certificate IV in Social Housing
CHC40912
J016
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 07/05/2012 | Current | Approved |
Description
This qualification covers workers who are engaged in delivering social housing services and support to tenants and residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness. The qualification is also appropriate for policy workers in the non-government sector.
Workers in the social housing sector may work in any of the following housing services:
Aboriginal and/or Torres Strait Islander housing
Independent living units
Affordable housing
Long term community housing
Boarding houses and community rooming housing
Public housing
Crisis housing
Support services
Homelessness services
Supported residential services
Housing co-operatives
Transitional housing
Housing information and referral
Occupational titles may include:
Aboriginal and/or Torres Strait Islander housing worker
Aboriginal and/or Torres Strait Islander community development worker
Aboriginal and/or Torres Strait Islander tenancy worker
Aboriginal and/or Torres Strait Islander manager (small-medium size organisation - reports directly to board of directors)
Client service officer
Housing worker - intensive tenancy worker
Community housing worker
Indigenous housing officer
Executive officer (small organisation)
Outreach support worker
Housing manager
Program officer
Housing manager (reporting to executive officer)
Property worker
Housing manager (small-medium size organisation - reports directly to board of directors)
Senior client services officer - general
Housing services officer
Supported housing worker
Housing support worker
Tenancy worker
Schedule
Packaging Rules
ENTRY REQUIREMENTSIt is recommended that candidates have experience working in the community housing, public housing, SAAP sector or real estate industry or be currently completing a traineeship or hold a position in a social housing related service.
PACKAGING RULES
Fifteen (15) units are required for award of this qualification including:
- ten (10) core units
- five (5) elective units
A wide range of elective units is available, including:
- Group A elective which is recommended for culturally aware and respectful practice
- Group B electives which are recommended for Board members
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to three (3) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing
1. Core Units
All ten (10) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD312 | HLTWHS300A | Contribute to WHS processes | 30 | Unit of competency |
| WC817 | CHCCH410B | Manage and maintain tenancy agreements and services | 60 | Unit of competency |
| WC862 | CHCCS504B | Provide services to clients with complex needs | 55 | Unit of competency |
| WC852 | CHCCS419C | Provide support services to clients | 50 | Unit of competency |
| D2313 | CHCCOM403A | Use targeted communication skills to build relationships | 45 | Unit of competency |
| WC816 | CHCCH301C | Work effectively in social housing | 35 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
| WC948 | CHCNET501C | Work effectively with other services and networks | 40 | Unit of competency |
| WC819 | CHCCH427B | Work effectively with people experiencing or at risk of homelessness | 80 | Unit of competency |
| WC843 | CHCCS400C | Work within a relevant legal and ethical framework | 50 | Unit of competency |
2. Group A Culturally Aware and Respectful Practice
One unit may be chosen from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
3. Group B Board Memebers Elective Units
The following units may be chosen for memebers of Boards and for people involved in managing housing services on a volunteer basis.
Note BSBGOV401A OR SRXGOV001B to be chosen, NOT both.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D6769 | AHCCCF404A | Contribute to association governance | 20 | Unit of competency |
| D0995 | BSBRSK401A | Identify risk and apply risk management processes | 40 | Unit of competency |
| D0728 | BSBGOV401A | Implement Board member responsibilities | 40 | Unit of competency |
| D0552 | BSBADM502B | Manage meetings | 50 | Unit of competency |
| C6414 | SRXGOV001B | Participate as a member of an effective Board of an organisation | 25 | Unit of competency |
4. Other Relevant Elective Units
Up to five (5) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D286 | CHC40908 | Certificate IV in Social Housing | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWI9 | CHC42215 | Certificate IV in Social Housing | Qualification |
VET Info Notes
Entry Requirements
Entry requirements
It is recommended that candidates have experience working in the community housing, public housing, SAAP sector or real estate industry or be currently completing a traineeship or hold a position in a social housing related service.
Traineeships and Apprenticeships
