Unit of competency Outline
Date retreived
22/07/2026 10:53 AM AWST
22/07/2026 10:53 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Facilitate an accreditation process
Facilitate an accreditation process
Unit of competency
National Code
CHCQM501B
CHCQM501B
State Code
D2704
D2704
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
080317 - Quality Management
Original Release Date
17/07/2014
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to facilitate the evaluation of an organisation against standards through an accreditation process
Notes
Elements and Performance Criteria
1. Facilitate an organisation self evaluation process
- 1.1 Complete self evaluation report for the organisation in which practice is reviewed against nominated standards
- 1.2 Conduct focus groups, questionnaires and/or interviews with clients to receive feedback
- 1.3 Conduct focus groups, questionnaires and/or interviews are with other stakeholders to receive feedback
- 1.4 Conduct record audits
- 1.5 Complete appropriate documentation
2. Facilitate the development of a quality improvement plan
- 2.1 Assess the organisation's performance against the standards and identify gaps
- 2.2 Develop strategies to address identified gaps
- 2.3 Where appropriate, consult relevant stakeholders in developing a quality improvement plan
3. Implement a quality improvement plan
- 3.1 Develop quality improvement workplan, including performance criteria to evaluate
- 3.2 Regularly monitor the quality improvement workplan
- 3.3 Prepare regular reports against the workplan and present to relevant parties
- 3.4 Revise workplan according to relevant feedback
4. Coordinate the organisation for an external evaluation
- 4.1 Inform relevant stakeholders about the external evaluation process
- 4.2 Schedule interviews with staff and board members where appropriate
- 4.3 Schedule interviews with tenants and other service providers
- 4.4 Prepare files and records for examination
- 4.5 Prepare all documentation for examination
- 4.6 Identify strategies to ensure continuous improvement mechanisms and integrate into work systems
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Standards may include but are not limited to:
National community housing standards
Public housing standards
Aboriginal housing standards
Supported accommodation standards
Aged care standards
Child care standards
Documentation may include but is not limited to:
Policies and procedures
Files
Business plans
Procedural forms, checklists, etc
Self study report
Stakeholders may include but are not limited to:
Staff
Tenants/clients
Applicants
Government departments
Boards of Directors
Other service providers
Local community
Real estate agents
Funding bodies
Accreditation bodies
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Standards may include but are not limited to:
National community housing standards
Public housing standards
Aboriginal housing standards
Supported accommodation standards
Aged care standards
Child care standards
Documentation may include but is not limited to:
Policies and procedures
Files
Business plans
Procedural forms, checklists, etc
Self study report
Stakeholders may include but are not limited to:
Staff
Tenants/clients
Applicants
Government departments
Boards of Directors
Other service providers
Local community
Real estate agents
Funding bodies
Accreditation bodies
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to a relevant workplace or appropriately simulated environment where assessment may take place
Method of assessment may include:
Observation
Written assessment
Case studies
Evidence of materials developed in the workplace
Questioning
Documentation/written reports
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to a relevant workplace or appropriately simulated environment where assessment may take place
Method of assessment may include:
Observation
Written assessment
Case studies
Evidence of materials developed in the workplace
Questioning
Documentation/written reports
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3258 | CHCQM601A | Manage an accreditation process | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J038 | CHC50812 | Diploma of Social Housing | Qualification |
| J016 | CHC40912 | Certificate IV in Social Housing | Qualification |