Qualification Outline
22/07/2026 5:12 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Diploma of Social Housing
Diploma of Social Housing
CHC50812
J038
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 07/05/2012 | Current | Approved |
Description
This qualification covers workers who are managing or coordinating services within public and community housing, and information and advice services to tenants and residents, applicants and the community, including clients who are experiencing homeless or at risk of experiencing homelessness.
Workers at this level may be expected to lead and guide work groups and/or teams and may provide specialist advice to other workers. They may also coordinate or manage services, operations and/or whole organisations, develop and coach staff and undertake more complex housing management work, including developing new business opportunities and working with a board of directors.
Occupational titles may include:
Aboriginal and/or Torres Strait Islander housing manager
Senior client service officer - generalist
Advanced practitioner in social housing
Senior client service officer - specialist
Coordinator, social housing
Senior housing officer/manager
Executive officer (community housing organisation - reporting directly to board of directors)
Support worker (specialist)
Housing manager (reports directly to board of directors)
Team leader, social housing
Policy worker, social housing
Tenancy advice manager
Project officers
Training manager, social housing
Property/asset manager (specialist)
Schedule
Packaging Rules
ENTRY REQUIREMENTSPlease refer to the Training Package for the full details of the entry requirements.
PACKAGING RULES
Eighteen (18) units are required for award of this qualification including:
- seven (7) core units
- eleven (11) elective units
A wide range of elective units is available, including:
- Group A electives which are recommended for culturally aware and respectful practice
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to three (3) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing
1. Entry Requirement Units
To gain entry into CHC50812 Diploma of Social Housing candidates must:
1. Be recognised as competent, through a recognised training program or recognition process, against the following core units of competency from CHC40912 Certificate IV in Social Housing:
Please refer to the Entry Requirements for the full details of available entry requirements options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC817 | CHCCH410B | Manage and maintain tenancy agreements and services | 60 | Unit of competency |
| WC816 | CHCCH301C | Work effectively in social housing | 35 | Unit of competency |
| WC819 | CHCCH427B | Work effectively with people experiencing or at risk of homelessness | 80 | Unit of competency |
2. Core Units
All seven (7) units must be completed.
Note: HLTWHS401A OR HLTWHS501A OR HLTWHS601A to be chosen, NOT all three (3).
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC958 | CHCORG506E | Coordinate the work environment | 95 | Unit of competency |
| WC835 | CHCCOM504B | Develop, implement and promote effective workplace communication | 45 | Unit of competency |
| WD463 | HLTWHS601A | Improve workplace WHS processes | 50 | Unit of competency |
| WC860 | CHCCS502C | Maintain legal and ethical work practices | 70 | Unit of competency |
| WD313 | HLTWHS401A | Maintain workplace WHS processes | 40 | Unit of competency |
| WC869 | CHCCS604B | Manage the delivery of quality services to clients | 85 | Unit of competency |
| WD315 | HLTWHS501A | Manage workplace WHS processes | 50 | Unit of competency |
| D2630 | CHCORG428A | Reflect on and improve own professional practice | 40 | Unit of competency |
| WC948 | CHCNET501C | Work effectively with other services and networks | 40 | Unit of competency |
3. Group A Culturally Aware and Respectful Practice
It is recommended that one (1) or more units be chosen from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C7982 | PSPMNGT605B | Manage diversity | 60 | Unit of competency |
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
4. Other Relevant Elective Units
Up to eleven (11) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D312 | CHC50808 | Diploma of Social Housing | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWM0 | CHC52015 | Diploma of Community Services | Qualification |
No information
Entry Requirements
Entry requirements
To gain entry into CHC50812 Diploma of Social Housing candidates must:
1. Be recognised as competent, through a recognised training program or recognition process, against the following core units of competency from CHC40912 Certificate IV in Social Housing:
CHCCH301C Work effectively in social housing
CHCCH410B Manage and maintain tenancy agreements and services
CHCCH427B Work effectively with people experiencing or at risk of homelessness
OR
2. Have sufficient relevant experience and knowledge of social housing work to indicate likely success at this level of qualification in a job role involving:
The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required
The exercise of discretionary judgement and decision making under general guidance
Traineeships and Apprenticeships