Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Information may relate to:
agency listing records
historical data
insurance
key personnel
lines of responsibility
operating environment of organisation, including financial markets, competitors, core business activities, functions and stakeholders
owner surveys
property management reports
reports and relevant documentation.
Risks may relate to:
deliberate, natural, accidental or perceived
industry special risks
loss of goodwill, reputation or credibility
loss of profits
loss, disclosure, destruction or compromise of asset
machinery malfunction
OHS
public liability
trade practices issues.
Opportunities may relate to:
adding value
aggregation of assets
altering existing property or facility
change in use, ownership, appearance and perception of property or facility
changing style of investment
creating something new
use of bankers and financiers.
Organisational requirements may be outlined and reflected in:
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Terms of reference may relate to:
agreed timeframes
client expectations
costs
limitations and exclusions
operational environment
roles and responsibilities
scale of the task or assessment (whether a full-scale operation or limited to a particular section or operation of the company)
security and other clearances.
Relevant people may include:
clients
colleagues
internal and external auditors
legal representatives
members of industry associations
supervisors.
Structured plan may be constructed by using:
checklists
interview question sheets
spreadsheets, word-processing and other software
structured planning software
structured questionnaires
structured tables.
Limitations may relate to:
industry requirements
job role and responsibilities
legal responsibilities
own competency level
own understanding of risk identification processes
quality processes.
Analysis:
may be:
explorative, descriptive, causative or predictive
quantitative and qualitative
may include:
basic statistical analysis
critical analysis
mathematical calculations
problem solving.
Assessment criteria may be based on:
Australian and New Zealand risk management standards
organisational or client requirements
qualitative and quantitative factors
semi-quantitative factors.
Risk and opportunity assessment findings may include:
graphical representations of data
suggestions
summary of assessment outcomes
tables and information from approved data collection tools.
Feedback may be sought from:
supervisors and colleagues
documentation and reports
quality assurance data
questionnaires
regular meetings.
Legislative requirements may be outlined and reflected in:
Australian standards
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
home building requirements
privacy requirements
quality assurance and certification requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of identifying and analysing potential threats and opportunities to ensure safe and effective property operations. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
assessing level of risk or opportunity potential against agreed assessment criteria
establishing terms of reference and developing effective action plan and structure for analysis and assessment
knowledge of organisation's practices, ethical standards and legislative requirements associated with identifying and analysing potential threats and opportunities to ensure safe and effective property operations
obtaining information from a range of sources and consultative processes to ensure accurate understanding of operating environment
reviewing and preparing findings relating to risks and opportunities in a format suitable for presentation.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.