Qualification Outline

Date retreived
22/07/2026 4:43 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Diploma of Community Services

Diploma of Community Services

Qualification
National Code:
CHC52015
State Code:
AWM0
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0905 - Human Welfare Studies And Services
Original TGA Release Date
06/08/2015
Approved Date
30/05/2022
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
820
Duration
2 Semesters
Current Release Number
3.00
Current Release Date
08/04/2022
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
3.00 08/04/2022 Current Transition (Replaced)
2.00 08/12/2015 Replaced Approved
1.00 06/08/2015 Replaced Approved
Description

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Note that the Statutory & forensic child, youth & family welfare specialisationmust be achieved in orderto meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Schedule
Packaging Rules
Total number of units = sixteen (16)
- eight (8) core units
- eight (8) elective units, consisting of:
- at least six (6) units from the electives listed below
- up to two (2) units from the electives listed below, any endorsed Training Packages or accredited courses - these units must be relevant to the work outcome

Any combination of electives that meets the rules above can be selected for the award of the Diploma of Community Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.


Packaging for each specialisation:
- at least four (4) Group A electives must be selected for award of the Diploma of Community Services (Case Management)
- at least three (3) Group B electives must be selected for award of the Diploma of Community Services (Social Housing)
- all Group C electives must be selected for award of the Diploma of Community Services (Statutory & forensic child, youth & family welfare)

All electives chosen must contribute to a valid, industry-supported vocational outcome.
Pathways
State Code Title
AB02 Case Management
1. Core Units

All eight (8) units must be completed.

State Code National Code Title Hours Type
WG743 CHCDEV002 Analyse impacts of sociological factors on clients in community work and services 90 Unit of competency
AVC69 CHCCCS007 Develop and implement service programs 55 Unit of competency
AVC30 CHCCOM003 Develop workplace communication strategies 45 Unit of competency
AVB71 CHCMGT005 Facilitate workplace debriefing and support processes 40 Unit of competency
AVC07 CHCDIV003 Manage and promote diversity 40 Unit of competency
AVB80 CHCLEG003 Manage legal and ethical compliance 70 Unit of competency
WG741 HLTWHS004 Manage work health and safety 40 Unit of competency
AVB48 CHCPRP003 Reflect on and improve own professional practice 40 Unit of competency
2. Group A Case Management Specialisation

At least four (4) Group A electives must be selected for award of the Diploma of Community Services (Case Management).
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AVC74 CHCCCS004 Assess co-existing needs 60 Unit of competency
AVC24 CHCCSM004 Coordinate complex case requirements 50 Unit of competency
AVC23 CHCCSM005 Develop, facilitate and review all aspects of case management 75 Unit of competency
AVC22 CHCCSM006 Provide case management supervision 85 Unit of competency
AVC21 CHCCSM007 Undertake case management in a child protection framework 50 Unit of competency
3. Group B Social Housing Specialisation

At least three (3) Group B electives must be selected for award of the Diploma of Community Services (Social Housing).
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AVB24 CHCSOH012 Acquire properties by purchase or transfer 35 Unit of competency
D1325 CPPDSM5005A Contribute to a detailed property feasibility study 15 Unit of competency
D1333 CPPDSM5013A Develop a tenancy mix strategy 40 Unit of competency
D1360 CPPDSM6007A Develop life cycle asset management plan 40 Unit of competency
AVB27 CHCSOH009 Develop quality systems in line with registration standards 40 Unit of competency
AVB26 CHCSOH011 Develop social housing enterprise opportunities 50 Unit of competency
D1341 CPPDSM5022A Implement asset management plan 40 Unit of competency
D1345 CPPDSM5026A Manage a consultant property project team 20 Unit of competency
AVB34 CHCSOH002 Manage and maintain tenancy agreements and services 60 Unit of competency
AVB28 CHCSOH008 Manage head lease 40 Unit of competency
D1351 CPPDSM5034A Monitor performance of property or facility portfolio 20 Unit of competency
AVC93 CHCADV004 Represent organisation in court or tribunal 15 Unit of competency
4. Group C Statutory & Forensic Child, Youth & Family Welfare Specialisation

All Group C electives must be selected for award of the Diploma of Community Services (Statutory & forensic child, youth & family welfare).
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AVC74 CHCCCS004 Assess co-existing needs 60 Unit of competency
WG742 CHCDEV001 Confirm client developmental status 50 Unit of competency
AVC23 CHCCSM005 Develop, facilitate and review all aspects of case management 75 Unit of competency
AWB39 CHCCSL001 Establish and confirm the counselling relationship 60 Unit of competency
WG802 CHCPRT001 Identify and respond to children and young people at risk 30 Unit of competency
AVC38 CHCCDE011 Implement community development strategies 55 Unit of competency
AVB57 CHCMHS013 Implement trauma informed care 70 Unit of competency
WG804 CHCPRT003 Work collaboratively to maintain an environment safe for children and young people 45 Unit of competency
5. Other Elective Units

The remaining units may be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
WG744 CHCDEV003 Analyse client information for service planning and delivery 60 Unit of competency
AWB41 CHCCSL002 Apply specialist interpersonal and counselling interview skills 55 Unit of competency
AVB59 CHCMHS011 Assess and promote social, emotional and physical wellbeing 70 Unit of competency
AVC82 CHCAOD004 Assess needs of clients with alcohol and other drugs issues 70 Unit of competency
AWA95 CHCFAM006 Assist families to self-manage contact 55 Unit of competency
D1414 CPPSEC3013A Control persons using empty hand techniques 8 Unit of competency
AVB72 CHCMGT006 Coordinate client directed services 70 Unit of competency
AWB29 CHCDFV006 Counsel clients affected by domestic and family violence 65 Unit of competency
AVC35 CHCCDE015 Develop and implement a community renewal plan 65 Unit of competency
AUH58 BSBPUB504 Develop and implement crisis management plans 40 Unit of competency
AVB51 CHCPOL002 Develop and implement policy 75 Unit of competency
WG830 CHCYTH005 Develop and implement procedures to enable young people to address their needs 45 Unit of competency
AVC41 CHCCDE010 Develop and lead community engagement strategies to enhance participation 75 Unit of competency
AVB49 CHCPRP001 Develop and maintain networks and collaborative partnerships 55 Unit of competency
AVC14 CHCDIS006 Develop and promote positive person-centred behaviour supports 40 Unit of competency
AVC43 CHCCDE007 Develop and provide community projects 35 Unit of competency
AVC15 CHCDIS005 Develop and provide person-centred service responses 65 Unit of competency
AVC78 CHCAOD009 Develop and review individual alcohol and other drugs treatment plans 40 Unit of competency
AVC40 CHCCDE009 Develop and support community leadership 30 Unit of competency
AVC79 CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management 40 Unit of competency
AVB76 CHCMGT001 Develop, implement and review quality framework 85 Unit of competency
AVC00 CHCEDU004 Develop, implement and review sexual and reproductive health education programs 50 Unit of competency
WG826 CHCYTH001 Engage respectfully with young people 50 Unit of competency
AVB45 CHCPRP005 Engage with health professionals and the health system 30 Unit of competency
AVB68 CHCMHS002 Establish self-directed recovery relationships 55 Unit of competency
AWA98 CHCFAM005 Facilitate and monitor contact 65 Unit of competency
AWA97 CHCFAM004 Facilitate changeovers 55 Unit of competency
AVC12 CHCDIS008 Facilitate community participation and social inclusion 40 Unit of competency
AUL24 BSBMGT516 Facilitate continuous improvement 50 Unit of competency
AVC68 CHCCCS009 Facilitate responsible behaviour 35 Unit of competency
AWB40 CHCCSL003 Facilitate the counselling relationship and process 90 Unit of competency
AVC91 CHCAGE001 Facilitate the empowerment of older people 50 Unit of competency
AVB64 CHCMHS006 Facilitate the recovery process with the person, family and carers 40 Unit of competency
AVC73 CHCCCS003 Increase the safety of individuals at risk of suicide 80 Unit of competency
AUM03 BSBMGT404 Lead and facilitate off-site staff 40 Unit of competency
AUI47 BSBINN601 Lead and manage organisational change 30 Unit of competency
AUH47 BSBWOR502 Lead and manage team effectiveness 50 Unit of competency
AVB74 CHCMGT003 Lead the work team 95 Unit of competency
AUH01 BSBFIM501 Manage budgets and financial plans 50 Unit of competency
AVB75 CHCMGT002 Manage partnership agreements with service providers 40 Unit of competency
AUI44 BSBMGT502 Manage people performance 50 Unit of competency
AUI15 BSBPMG514 Manage project cost 40 Unit of competency
AUM40 BSBPMG515 Manage project human resources 40 Unit of competency
AUL32 BSBPMG516 Manage project information and communication 40 Unit of competency
AUH22 BSBPMG513 Manage project quality 40 Unit of competency
AUH53 BSBPMG511 Manage project scope 40 Unit of competency
AUL26 BSBPMG519 Manage project stakeholder engagement 40 Unit of competency
AUM39 BSBPMG512 Manage project time 40 Unit of competency
AUL50 BSBHRM506 Manage recruitment selection and induction processes 60 Unit of competency
AUM52 BSBRSK501 Manage risk 50 Unit of competency
WG837 CHCYTH012 Manage service response to young people in crisis 130 Unit of competency
AUJ56 BSBWOR403 Manage stress in the workplace 60 Unit of competency
AUK95 BSBHRM513 Manage workforce planning 60 Unit of competency
AVB92 CHCINM001 Meet statutory and organisation information requirements 85 Unit of competency
AWB01 CHCFAM001 Operate in a family law environment 70 Unit of competency
AWA79 CHCGRP002 Plan and conduct group activities 60 Unit of competency
AVC01 CHCEDU002 Plan health promotion and community intervention 30 Unit of competency
AVC32 CHCCOM004 Present information to stakeholder groups 70 Unit of competency
AVC08 CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety 30 Unit of competency
AVB62 CHCMHS008 Promote and facilitate self advocacy 50 Unit of competency
AVB46 CHCPRP004 Promote and represent the service 85 Unit of competency
S7794 TAEDEL502A Provide advanced facilitation practice 40 Unit of competency
OCD29 HLTAID014 Provide Advanced First Aid 25 Unit of competency
AVC77 CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues 60 Unit of competency
AVC95 CHCADV002 Provide advocacy and representation services 45 Unit of competency
AVC84 CHCAOD005 Provide alcohol and other drugs withdrawal services 55 Unit of competency
AUG94 BSBMGT605 Provide leadership across the organisation 60 Unit of competency
AWB06 CHCEDU009 Provide parenting, health and well-being education 70 Unit of competency
AVC10 CHCDIS010 Provide person-centred services to people with disability with complex needs 45 Unit of competency
AVB67 CHCMHS003 Provide recovery oriented mental health services 55 Unit of competency
WG835 CHCYTH010 Provide services for young people appropriate to their needs and circumstances 80 Unit of competency
AVB65 CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues 80 Unit of competency
AVC02 CHCEDU003 Provide sexual and reproductive health information to clients 40 Unit of competency
WG809 CHCPRT008 Provide supervision in a secure system 45 Unit of competency
AVC92 CHCADV005 Provide systems advocacy services 75 Unit of competency
AVC58 CHCCCS019 Recognise and respond to crisis situations 40 Unit of competency
AVC94 CHCADV003 Represent clients in court 15 Unit of competency
AVB50 CHCPOL003 Research and apply evidence to practice 40 Unit of competency
AVB79 CHCLLN001 Respond to client language, literacy and numeracy needs 35 Unit of competency
WG829 CHCYTH004 Respond to critical situations 90 Unit of competency
AVB73 CHCMGT004 Secure and manage funding 70 Unit of competency
AUG93 BSBATSIW515 Secure funding 40 Unit of competency
AVC42 CHCCDE008 Support community action 30 Unit of competency
AWB35 CHCCSL007 Support counselling clients in decision-making processes 80 Unit of competency
AVC52 CHCCCS024 Support individuals with autism spectrum disorder 50 Unit of competency
AWA99 CHCFAM003 Support people to improve relationships 55 Unit of competency
WG803 CHCPRT002 Support the rights and safety of children and young people 25 Unit of competency
C8036 PSPGOV506A Support workplace coaching and mentoring 50 Unit of competency
AVB37 CHCSET002 Undertake bicultural work with forced migrants in Australia 50 Unit of competency
AUI91 BSBPMG522 Undertake project work 45 Unit of competency
AVB66 CHCMHS004 Work collaboratively with the care network and other services 70 Unit of competency
AVB36 CHCSET001 Work with forced migrants 50 Unit of competency
AVB35 CHCSOH001 Work with people experiencing or at risk of homelessness 80 Unit of competency
AVB69 CHCMHS001 Work with people with mental health issues 50 Unit of competency
AWB27 CHCDFV007 Work with users of violence to effect change 65 Unit of competency
AVC37 CHCCDE012 Work within organisation and government structures to enable community development outcomes 95 Unit of competency
No information
Entry Requirements
No information
Traineeships and Apprenticeships
No information