Unit of competency Outline
Date retreived
22/07/2026 7:44 AM AWST
22/07/2026 7:44 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Facilitate responsible behaviour
Facilitate responsible behaviour
Unit of competency
National Code
CHCCCS009
CHCCCS009
State Code
AVC68
AVC68
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090513 - Counselling
Original Release Date
22/01/2016
Nominal Hours
35
Description
This unit describes the skills and knowledge required to monitor individuals, respond to behaviours of concern, deal with conflict and support responsibility for behaviour management and change.This unit applies to workers who work directly with people in a range of community service contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Observe individuals
- 1.1 Use formal and informal methods to observe and monitor individuals
- 1.2 Recognise situations for potential conflict and identify appropriate preventative and defusing strategies that can be employed
- 1.3 Evaluate the person’s behaviour and interactions in a fair, objective and consistent manner
- 1.4 Ensure decisions on action are consistent with available evidence and organisation policies
- 1.5 Seek specialist advice and make necessary referrals
2. Manage conflict
- 2.1 Conduct interactions with individuals in a fair, just, humane, equitable and positive manner
- 2.2 Use communication strategies with individuals for effective interaction and problem solving
- 2.3 Consider cultural sensitivities and adapt style and language to accommodate different cultural values and practices
- 2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses
- 2.5 Use negotiation techniques to divert and minimise aggressive behaviour
- 2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes
3. Respond to behaviours of concern
- 3.1 Challenge behaviours of concern and clearly outline options and opportunities to change with positive encouragement
- 3.2 Confirm using clear, calm and objective language the implications of continuing behaviours of concern
- 3.3 Follow procedures to ensure personal safety of self, the individual, colleagues and others
- 3.4 Select strategies and responses for their potential to provide role models and examples of confident assertive behaviour
- 3.5 Carry out interventions based on an analysis of the situation and organisation policies and procedures
4. Complete reporting requirements
- 4.1 Report incidents in a manner that complies with policy, procedures and legislation
- 4.2 Prepare reports and other documentation according to organisation requirements
- 4.3 Maintain currency of documentation by making appropriate updates
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WC844 | CHCCS401C | Facilitate responsible behaviour | Unit of competency |