Qualification Outline

Date retreived
22/07/2026 9:33 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Community Services

Certificate IV in Community Services

Qualification
National Code:
CHC42021
State Code:
BII6
TGA Status:
Current
DTWD Status:
Approved
National Endorsed, State Implementation and Classification
Field of Education
0905 - Human Welfare Studies And Services
Original TGA Release Date
08/12/2022
Approved Date
03/07/2023
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
705
Duration
2 Semesters
Current Release Number
2.00
Current Release Date
05/09/2025
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
2.00 05/09/2025 Current Approved
1.00 08/12/2022 Replaced Approved
Description

This qualification reflects the role of community service workers who deliver and support person-centred services to individuals and groups. Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services.
At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.
The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
There are 0 minimum work placement hours required for this unit.

Schedule
Packaging Rules
Fifteen (15) units must be completed:
- seven (7) core units
- eight (8) elective units, consisting of:
- at least six (6) units from the electives listed below
- up to two (2) units from the list below or any endorsed Training Package or accredited course.

All electives chosen must contribute to a valid, industry-supported vocational outcome.
1. Core Units

All seven (7) units must be completed.

State Code National Code Title Hours Type
AVB49 CHCPRP001 Develop and maintain networks and collaborative partnerships 55 Unit of competency
AVC96 CHCADV001 Facilitate the interests and rights of clients 55 Unit of competency
WG739 HLTWHS002 Follow safe work practices for direct client care 25 Unit of competency
AWB33 CHCDFV001 Recognise and respond appropriately to domestic and family violence 45 Unit of competency
AVC31 CHCCOM002 Use communication to build relationships 45 Unit of competency
AVB82 CHCLEG001 Work legally and ethically 50 Unit of competency
AVC09 CHCDIV001 Work with diverse people 30 Unit of competency
2. Elective Units

At least six (6) units must be selected.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AVC76 CHCCCS001 Address the needs of people with chronic disease 50 Unit of competency
AVB59 CHCMHS011 Assess and promote social, emotional and physical wellbeing 70 Unit of competency
AVC74 CHCCCS004 Assess co-existing needs 60 Unit of competency
AVC82 CHCAOD004 Assess needs of clients with alcohol and other drugs issues 70 Unit of competency
AWA83 CHCGMB001 Assess the needs of clients with problem gambling issues 55 Unit of competency
AWA95 CHCFAM006 Assist families to self-manage contact 55 Unit of competency
OEL40 CHCDEV004 Confirm developmental status 50 Unit of competency
OEK56 CHCMED006 Consolidate and conclude mediation 45 Unit of competency
OEH19 CHCDIS011 Contribute to ongoing skills development using a strengths-based approach 40 Unit of competency
OEH21 CHCPAL004 Contribute to planning and implementation of care services using a palliative approach 50 Unit of competency
AVB52 CHCPOL001 Contribute to the review and development of policies 30 Unit of competency
AVB72 CHCMGT006 Coordinate client directed services 70 Unit of competency
OEI05 CHCPAL003 Deliver care services using a palliative approach 65 Unit of competency
AWA78 CHCGRP004 Deliver structured programs 35 Unit of competency
AWB50 CHCCCS030 Determine and respond to carer needs 45 Unit of competency
OEL31 CHCCDE023 Develop and deliver community projects 35 Unit of competency
OEL74 CHCCDE021 Develop and support community resources 40 Unit of competency
OEH32 CHCDIS014 Develop and use strategies for communication with augmentative and alternative communication systems 55 Unit of competency
AVC72 CHCCCS008 Develop strategies to address unmet needs 60 Unit of competency
OEK12 CHCYTH013 Engage respectfully with young people 50 Unit of competency
AVB45 CHCPRP005 Engage with health professionals and the health system 30 Unit of competency
AWA98 CHCFAM005 Facilitate and monitor contact 65 Unit of competency
OFH55 CHCCSM017 Facilitate and review case management 70 Unit of competency
AWA97 CHCFAM004 Facilitate changeovers 55 Unit of competency
OEI01 CHCDIS017 Facilitate community participation and social inclusion 50 Unit of competency
AWB03 CHCEDU012 Facilitate couple processes in group work 45 Unit of competency
AWA93 CHCFAM009 Facilitate family intervention strategies 70 Unit of competency
OEL49 CHCCSM009 Facilitate goal directed planning 60 Unit of competency
AVC70 CHCCCS006 Facilitate individual service planning and delivery 60 Unit of competency
OEL45 CHCMED005 Facilitate mediation 70 Unit of competency
AVC68 CHCCCS009 Facilitate responsible behaviour 35 Unit of competency
OEH25 CHCCCS038 Facilitate the empowerment of people receiving support 125 Unit of competency
AVB71 CHCMGT005 Facilitate workplace debriefing and support processes 40 Unit of competency
OEH38 CHCCCS033 Identify and report abuse 65 Unit of competency
OEL86 CHCPRT025 Identify and report children and young people at risk 45 Unit of competency
OEK28 CHCCSM010 Implement case management practice 60 Unit of competency
OEK77 CHCCDE020 Implement participation and engagement strategies 80 Unit of competency
AVB98 CHCEDU006 Improve clients' fundamental financial literacy skills 40 Unit of competency
AVC73 CHCCCS003 Increase the safety of individuals at risk of suicide 80 Unit of competency
AVB81 CHCLEG002 Interpret and use legal information 40 Unit of competency
AVB22 CHCVOL002 Lead volunteer teams 35 Unit of competency
AVC67 CHCCCS010 Maintain a high standard of service 30 Unit of competency
ODJ42 CHCSOH014 Manage and maintain tenancy agreements and services 70 Unit of competency
AUZ56 HLTWHS006 Manage personal stressors in the work environment 35 Unit of competency
AVB20 CHCVOL004 Manage volunteer workforce development 55 Unit of competency
AVB93 CHCINM002 Meet community information needs 30 Unit of competency
AWB01 CHCFAM001 Operate in a family law environment 70 Unit of competency
AWA79 CHCGRP002 Plan and conduct group activities 60 Unit of competency
OEJ59 CHCPAS003 Plan for the provision of pastoral and spiritual care 30 Unit of competency
AWA81 CHCGRP003 Plan, facilitate and review psycho-educational groups 40 Unit of competency
AWB04 CHCEDU010 Prepare and evaluate relationship education programs 35 Unit of competency
OEK61 CHCMED004 Prepare for mediation 60 Unit of competency
AVC08 CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety 30 Unit of competency
AWB32 CHCDFV003 Promote community awareness of domestic and family violence 45 Unit of competency
AVC95 CHCADV002 Provide advocacy and representation services 45 Unit of competency
AVC84 CHCAOD005 Provide alcohol and other drugs withdrawal services 55 Unit of competency
AVC62 CHCCCS014 Provide brief interventions 45 Unit of competency
AWB52 CHCCCS028 Provide client-centred support to people in crisis 65 Unit of competency
AWB31 CHCDFV004 Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities 55 Unit of competency
AWB28 CHCDFV005 Provide domestic and family violence support in non-English speaking background communities 65 Unit of competency
OCD30 HLTAID011 Provide First Aid 18 Unit of competency
AVC33 CHCCOM001 Provide first point of contact 30 Unit of competency
AVB97 CHCEDU007 Provide group education on consumer credit and debt 40 Unit of competency
OEH40 CHCCCS031 Provide individualised support 110 Unit of competency
AWA92 CHCFAM010 Provide intervention support to families 65 Unit of competency
AVC60 CHCCCS017 Provide loss and grief support 40 Unit of competency
AVC81 CHCAOD003 Provide needle and syringe services 10 Unit of competency
AWB06 CHCEDU009 Provide parenting, health and well-being education 70 Unit of competency
OEK47 CHCPAS004 Provide pastoral and spiritual care 55 Unit of competency
OEI03 CHCDIS019 Provide person-centred services to people with disability with complex needs 85 Unit of competency
AVB67 CHCMHS003 Provide recovery oriented mental health services 55 Unit of competency
AVC02 CHCEDU003 Provide sexual and reproductive health information to clients 40 Unit of competency
AVC59 CHCCCS018 Provide suicide bereavement support 40 Unit of competency
AWB34 CHCDFV002 Provide support to children affected by domestic and family violence 65 Unit of competency
AVC58 CHCCCS019 Recognise and respond to crisis situations 40 Unit of competency
AVB21 CHCVOL003 Recruit, induct and support volunteers 25 Unit of competency
AVB48 CHCPRP003 Reflect on and improve own professional practice 40 Unit of competency
AVC94 CHCADV003 Represent clients in court 15 Unit of competency
AVC57 CHCCCS020 Respond effectively to behaviours of concern 15 Unit of competency
AVB79 CHCLLN001 Respond to client language, literacy and numeracy needs 35 Unit of competency
AWA99 CHCFAM003 Support people to improve relationships 55 Unit of competency
OEK79 CHCPRT026 Support the rights and safety of children and young people 25 Unit of competency
OEK09 CHCYTH015 Support young people to create opportunities in their lives 35 Unit of competency
OEL09 CHCSET004 Undertake bicultural work with forced migrants in Australia 50 Unit of competency
OEH29 CHCCCS037 Visit client residence 60 Unit of competency
OEL77 CHCPRT027 Work collaboratively to maintain an environment safe for children and young people 45 Unit of competency
OEK03 CHCYTH014 Work effectively with young people in the youth work context 60 Unit of competency
AVC85 CHCAOD001 Work in an alcohol and other drugs context 55 Unit of competency
OEJ51 CHCCDE022 Work to empower Aboriginal and/or Torres Strait Islander communities 30 Unit of competency
AVB99 CHCEDU005 Work with clients to identify financial literacy education needs 40 Unit of competency
AVC83 CHCAOD002 Work with clients who are intoxicated 45 Unit of competency
ODJ32 CHCSOH021 Work with clients within the social housing system 45 Unit of competency
OEK15 CHCSET003 Work with forced migrants 50 Unit of competency
AWB05 CHCEDU011 Work with parents or carers of very young children 55 Unit of competency
ODJ30 CHCSOH013 Work with people experiencing or at risk of homelessness 80 Unit of competency
AVB69 CHCMHS001 Work with people with mental health issues 50 Unit of competency
OEM05 CHCCDE019 Work within a community development framework 70 Unit of competency
Replaces
State Code National Code Title Type
AWL8 CHC42015 Certificate IV in Community Services Qualification
No information
Entry Requirements
No information
Traineeships and Apprenticeships
(TR07760) COMMUNITY SERVICES WORK (LEVEL 4) Traineeship