Unit of competency Outline

Date retreived
22/07/2026 6:02 AM AWST

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Provide person-centred services to people with disability with complex needs

Provide person-centred services to people with disability with complex needs

Unit of competency
National Code
CHCDIS019
State Code
OEI03
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
23/11/2022
View on TGA
State Implementation and Classification
Approved Date
19/05/2023
Field of Education
090509 - Care For The Disabled
Original Release Date
19/05/2023
Nominal Hours
85
Description
This unit describes the performance outcomes, skills and knowledge required to provide person-centred services to people with disability with complex or special support needs under the supervision of a relevant professional.This unit applies to workers in varied disability contexts. Work performed requires a range of well developed, person-centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Evaluate and prioritise the needs of a person with complex support issues.
  • 1.1. Identify and prioritise the needs of the person, taking into account any co-existing issues.
  • 1.2. Work with the person within the scope of own job role and according to organisational policies and procedures to identify specific problems, issues and challenges they experience.
  • 1.3. Analyse and interpret data with assistance from health professionals and colleagues.
  • 1.4. Recognise the impact of complex support issues on the person’s family.
  • 1.5. Establish priorities for support with the person, their family, carer or others identified by the person.
2. Develop an individualised plan to achieve maximum quality of life.
  • 2.1. Utilise best practice guidelines when working with people with disability to develop strategies to address complex and special needs.
  • 2.2. Liaise with relevant experts and health professionals when developing individualised plans.
  • 2.3. Discuss and establish goals with the person, their family, carer or others identified by the person.
  • 2.4. Work with the person to identify services and supports to meet their identified goals.
  • 2.5. Access and negotiate resources in order to deliver identified services and supports.
  • 2.6. Work with the person to facilitate access to community support agencies to achieve established goals.
3. Coordinate the delivery of the individualised plan.
  • 3.1. Collaborate with supervisor to ensure services and support activities are undertaken by appropriately skilled workers.
  • 3.2. Recognise when a service or support worker is no longer able to provide the level of service required, incorporating feedback from the person with disability.
  • 3.3. Support the person with disability and all stakeholders involved in the service provision to understand the individualised plan and their roles and responsibilities within that plan.
4. Coordinate the monitoring, evaluation and review of the individualised plan.
  • 4.1. Seek feedback from the person with disability and all stakeholders when evaluating effectiveness of the individualised plan and re-prioritising support needs.
  • 4.2. Seek advice and assistance from supervisor when the person’s goals and needs are not being achieved.
  • 4.3. Contribute to necessary revisions of the individualised plan within the scope of own job role, organisational policies and procedures and in consultation with the person with disability, their family, carer or others identified by the person.
No information
No information
Replaces
State Code National Code Title Type
AVC10 CHCDIS010 Provide person-centred services to people with disability with complex needs Unit of competency