Unit of competency Outline

Date retreived
23/07/2026 3:43 AM AWST

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Facilitate and monitor contact

Facilitate and monitor contact

Unit of competency
National Code
CHCFAM005
State Code
AWA98
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
090513 - Counselling
Original Release Date
04/05/2016
Nominal Hours
65
Description
This unit describes the skills and knowledge required to facilitate and monitor the contact between the child/children and the non-resident parent in situations where the facilitated contact may be either voluntary (initiated by the family) or involuntary (result of court order).This unit applies to children’s contact services workers operating according the requirements of the Family Law Act 1975.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Establish and commence the contact visit
  • 1.1 Clarify contact or court orders with supervisor before contact occurs
  • 1.2 Establish rapport with parents and child/young person and parents at commencement of contact visit
  • 1.3 Reinforce parameters of facilitated contact with parents including reporting processes
  • 1.4 Conduct risk assessment with both parties on commencement of contact visit
  • 1.5 Use negotiation skills to seek agreement from both parties to establish a plan for facilitated contact
  • 1.6 Plan, in consultation with parents and child/young person, for the facilitated contact to occur with age appropriate activities
2. Monitor contact between child/young person and non resident parent
  • 2.1 Monitor behaviours and safety of the child/young person with minimal intervention during contact with non resident parents
  • 2.2 Manage any challenging behaviour of both parents and child/young person
  • 2.3 Intervene in contact between child/young person and parent where appropriate
  • 2.4 Seek support of peers or senior staff as needed
  • 2.5 Communicate effectively with parents and children in a consistent and culturally appropriate way to model respectful parenting and relationships
  • 2.6 Direct the contact and keep interaction flowing between parent, child and/or young person
  • 2.7 Respond to complaints from either party according to organisation policy
  • 2.8 Refer family or individuals to other services according to organisation policy and assessed client needs
  • 2.9 Terminate contact when necessary in line with organisation procedures and report actions to immediate supervisor
3. Documentinformation about facilitated contact
  • 3.1 Prepare reports according to organisation policy
  • 3.2 Create files and write case notes according to organisation policy
  • 3.3 Complete incident reports when required
  • 3.4 Revise arrangements for facilitated contact
  • 3.5 Demonstrate confidentiality and privacy policy of the organisation in when recording and managing client information
4. Participate in strategies to improve services for families
  • 4.1 Attend regular staff meetings and debriefing sessions with peers
  • 4.2 Participate in regular professional development to ensure procedures reflect legislative and industry requirements
  • 4.3 Consult on all difficult operations with senior staff according to organisation requirements
No information
No information
Replaces
State Code National Code Title Type
WC837 CHCCONS402C Facilitate and monitor contact Unit of competency