Unit of competency Outline

Date retreived
23/07/2026 11:10 AM AWST

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Work with clients within the social housing system

Work with clients within the social housing system

Unit of competency
National Code
CHCSOH021
State Code
ODJ32
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
05/05/2021
View on TGA
State Implementation and Classification
Approved Date
10/09/2021
Field of Education
090511 - Residential Client Care
Original Release Date
10/09/2021
Nominal Hours
45
Description
This unit describes the performance outcomes, skills and knowledge required to assist people who are looking for or need assistance with housing and accommodation.This unit applies to individuals who work in tenancy and non-tenancy services in a social housing context. Workers exercise judgement and sensitivity when working with clients within clearly defined processes and procedures. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for work in the social housing system.
  • 1.1. Reflect on personal values and attitudes regarding social housing and take these into account when planning and implementing all work activities.
  • 1.2. Demonstrate consideration and understanding of the underpinning values and philosophies of the sector in all work undertaken.
  • 1.3. Research client groups and stakeholders and use information to identify potential issues and problems experienced by clients and current factors impacting on the provision of housing.
2. Assist client with housing issues.
  • 2.1. Communicate with client in a patient, empathetic and respectful manner.
  • 2.2. Provide advice and assistance on housing options.
  • 2.3. Provide assistance to client to maintain tenancy.
  • 2.4. Follow organisational policies and procedures for resolving and escalating issues.
  • 2.5. Follow organisational policies and procedures for referral.
  • 2.6. Use technology according to organisational and role requirements.
3. Document and review work.
  • 3.1. Complete written documentation and reporting according to organisational requirements.
  • 3.2. Review own work to check and confirm adherence to access and equity principles.
  • 3.3 Identify and action opportunities for continuous improvement.
No information
No information
Replaces
State Code National Code Title Type
AVB25 CHCSOH010 Work with clients within the social housing system Unit of competency