Unit of competency Outline

Date retreived
23/07/2026 5:41 AM AWST

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Work with clients within the social housing system

Work with clients within the social housing system

Unit of competency
National Code
CHCSOH010
State Code
AVB25
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090511 - Residential Client Care
Original Release Date
22/01/2016
Nominal Hours
35
Description
This unit describes the skills and knowledge required to assist people who are looking for or need assistance with housing and accommodation.This unit applies to work in both tenancy and non-tenancy services within the social housing sector. Workers are required to exercise judgement and sensitivity when working with clients within clearly defined processes and procedures. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Plan for work in the housing system
  • 1.1 Research client groups and stakeholders
  • 1.2 Research potential issues and problems for clients and current factors impacting on the provision of housing
  • 1.3 Research escalation and reporting procedures
  • 1.4 Research referral procedures and networks
2. Provide assistance to clients with housing issues
  • 2.1 Communicate with clients in a manner that demonstrates patience, empathy and respect
  • 2.2 Provide advice and assistance on housing options
  • 2.3 Provide assistance to maintain tenancies
  • 2.4 Follow organisation procedures for resolving and escalating issues and/or problems
  • 2.5 Follow organisation procedures for referral
  • 2.6 Use technology in accordance with organisation and role requirements
3. Document and review work
  • 3.1 Complete documentation and reporting in accordance with organisation requirements
  • 3.2 Review own work to ensure commitment and adherence to access and equity principles
  • 3.3 Adopt a continuous improvement approach to work by identifying and actioning opportunities for improvement
No information
No information
Replaces
State Code National Code Title Type
WC816 CHCCH301C Work effectively in social housing Unit of competency
Replaced By
State Code National Code Title Type
ODJ32 CHCSOH021 Work with clients within the social housing system Unit of competency