Unit of competency Outline

Date retreived
22/07/2026 3:38 PM AWST

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Facilitate mediation

Facilitate mediation

Unit of competency
National Code
CHCMED005
State Code
OEL45
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/07/2023
Field of Education
090513 - Counselling
Original Release Date
03/07/2023
Nominal Hours
70
Description
This unit describes the performance outcomes, skills and knowledge required to facilitate and maintain the flow of the mediation process to achieve the best possible outcome for all participants.This unit applies to mediation work in a range of community service contexts. Mediators use specialised knowledge, critical thinking and communication skills. They apply discretion and judgement within established organisation procedures.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish communication protocols.
  • 1.1. Identify the communication needs of all stakeholders based on review of information and preparation processes.
  • 1.2. Confirm the ground rules for the mediation process with all participants and co-mediators.
  • 1.3. Comply with legal and procedural requirements.
2. Define the dispute.
  • 2.1. Involve participants in identifying and defining the dispute based on review of information and preparation processes.
  • 2.2. Establish common ground between the participants.
  • 2.3. Describe the dispute using appropriate terms.
  • 2.4. Order, differentiate and prioritise issues in collaboration with the participants and confirm understanding.
3. Manage communication and interactions.
  • 3.1. Model ethical practice, maintain impartiality and sustain fairness for all participants involved in the process.
  • 3.2. Select and use communication techniques suited to participants to facilitate positive interactions and progress towards agreement.
  • 3.3. Provide sufficient time for each party’s interests and views to be identified and explored and acknowledge participants’ feelings, concerns and views.
  • 3.4. Encourage participants to describe their understanding of others’ statements about feelings, needs and ideas.
  • 3.5. Use conflict resolution techniques to identify and respond to potential and actual conflicts.
  • 3.6. Regularly check participants’ understanding of the proceedings and adapt processes according to specific needs.
4. Support problem-solving and negotiation.
  • 4.1. Assist participants to prepare for problem-solving and negotiation.
  • 4.2. Manage co-mediation appropriately with all participants to the dispute.
  • 4.3. Support participants to identify options for decision-making.
  • 4.4. Acknowledge creative and inventive problem-solving strategies.
  • 4.5. Provide participants with opportunity to reflect on any agreement or seek other advice when appropriate.
  • 4.6. Assist participants to identify agreements and decisions made, and future action required.
  • 4.7. Recognise when mediation is not being effective and take action according to organisational protocols.
No information
No information
Replaces
State Code National Code Title Type
AWA76 CHCMED002 Facilitate mediation Unit of competency
State Code National Code Title Type
BII6 CHC42021 Certificate IV in Community Services Qualification
AF048 CHCSS00142 Mediation Skill Set Skill set