Unit of competency Outline

Date retreived
22/07/2026 6:36 AM AWST

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Provide advocacy and representation services

Provide advocacy and representation services

Unit of competency
National Code
CHCADV002
State Code
AVC95
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
091103 - Legal Studies
Original Release Date
22/01/2016
Nominal Hours
45
Description
This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.This unit applies to workers in health, community services or advocacy settings who are responsible for providing formal representation services to clients. Work at this level requires a degree of autonomy, judgement and responsibility for own outputs. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Establish the representative role and process
  • 1.1 Identify role, processes and conditions of representation in consultation with individuals and key groups
  • 1.2 Identify and seek the support of key people and develop strategic alliances
  • 1.3 Determine and implement requirements for reporting, accountability and evaluation
2. Represent the interests of client or client group
  • 2.1 Identify relevant interests and concerns to be pursued in accordance with organisation objectives and priorities
  • 2.2 Undertake work to provide a framework for pursuing promotion of relevant interests
  • 2.3 Create and respond to opportunities to reflect, promote and represent identified interests
  • 2.4 Determine the potential impact developments and decisions will have on objectives and priorities and how success will be measured
  • 2.5 Provide progress and other reports and feedback to key people according to organisation requirements
3. Negotiate outcomes and liaise with key people
  • 3.1 Communicate and promote purpose and objectives
  • 3.2 Promote and facilitate collaborative planning and action
  • 3.3 Identify potential areas of conflict and implement strategies to address them
  • 3.4 Undertake appropriate work with organising committees and board of management to maximise effectiveness
4. Evaluate effectiveness of strategies
  • 4.1 Analyse actual work outcomes and document and report against agreed objectives and priorities
  • 4.2 Implement adjustments to strategy according to the evaluation
No information
No information
Replaces
State Code National Code Title Type
WC793 CHCAD504B Provide advocacy and representation services Unit of competency