Unit of competency Outline

Date retreived
23/07/2026 12:52 AM AWST

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Consolidate and conclude mediation

Consolidate and conclude mediation

Unit of competency
National Code
CHCMED006
State Code
OEK56
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/07/2023
Field of Education
090513 - Counselling
Original Release Date
03/07/2023
Nominal Hours
45
Description
This unit describes the performance outcomes, skills and knowledge required to assess the level of agreement reached, provide information for future action or referral, and document the mediation outcome.This unit applies to mediation work in a range of community service contexts. Mediators use specialised knowledge, critical thinking and communication skills. They apply discretion and judgement within established organisation procedures.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Assess the level of agreement.
  • 1.1. Assess when agreement has been reached or when it is not possible based on progress of mediation.
  • 1.2. Support participants in reaching agreement across the final impasses and gaps using negotiation and problem-solving techniques.
  • 1.3. Confirm clarity of participants’ understanding of any agreement and their roles and responsibilities.
2. Provide information and referral.
  • 2.1. Discuss information on further dispute resolution options if agreement is not reached.
  • 2.2. Outline the options for legal advice as one way of managing any lack of agreement.
  • 2.3. Apply case management guidelines with participants according to the specific case.
3. Document and communicate outcome.
  • 3.1. Accurately record agreements and outstanding issues according to organisation procedures.
  • 3.2. Agree on process to communicate the outcome of the mediation to third participants.
  • 3.3. Specify actions to support implementation of the mediation and seek agreement between all participants to the dispute.
  • 3.4. Ensure mediation outcomes reflect shared responsibility and short and long-term and contingency plans.
4. Evaluate mediation.
  • 4.1. Identify and reflect on areas of strength and challenge in the mediation process.
  • 4.2. Reflect on and review own role as mediator.
  • 4.3. Use learning from evaluation to inform future practice.
No information
No information
Replaces
State Code National Code Title Type
AWA74 CHCMED003 Consolidate and conclude mediation Unit of competency
State Code National Code Title Type
BII6 CHC42021 Certificate IV in Community Services Qualification
AF048 CHCSS00142 Mediation Skill Set Skill set