Consolidate and conclude mediation

Unit of competency Outline

Date retreived
22/07/2026 9:38 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
CHCMED003

State Code
AWA74

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
08/12/2015

View on TGA

State Implementation and Classification

Approved Date

04/05/2016

Field of Education

090513 - Counselling

Original Release Date

04/05/2016

Nominal Hours

Description

This unit describes the skills and knowledge required to assess the level of agreement reached, provide information for future action or referral, and document the mediation outcome. This unit applies to mediation work in a range of community service contexts. Mediators use specialised knowledge, critical thinking and communication skills. They apply discretion and judgement within established organisation procedures.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Notes

Elements and Performance Criteria

1. Assess the level of agreement

1.1 Assess when agreement has been reached or when it is not possible based on progress of mediation
1.2 Support participants in reaching agreement across the final impasses and gaps using negotiation and problem-solving skills
1.3 Confirm clarity of participants’ understanding of any agreement and their roles and responsibilities

2. Provide information and referral

2.1 Discuss information on further dispute resolution options if agreement is not reached
2.2 Outline the options for legal advice as one way of managing any lack of agreement
2.3 Apply case management guidelines with participants according to the specific case

3. Document and communicate outcome

3.1 Accurately record agreements and outstanding issues according to organisation procedures
3.2 Agree on process to communicate the outcome of the mediation to third participants
3.3 Specify actions to support implementation of the mediation and seek agreement between all participants to the dispute
3.4 Ensure mediation outcomes reflect shared responsibility and short/long term and contingency plans

4. Evaluate mediation

4.1 Identify and reflect on areas of strength and challenge in the mediation process
4.2 Reflect on and review own role as mediator
4.3 Use learning from evaluation to inform future practice

No information

Replaces

State Code	National Code	Title	Type
WC939	CHCMED416C	Consolidate and conclude the mediation process	Unit of competency

Replaced By

State Code	National Code	Title	Type
OEK56	CHCMED006	Consolidate and conclude mediation	Unit of competency

State Code	National Code	Title	Type
AWL8	CHC42015	Certificate IV in Community Services	Qualification
AD288	CHCSS00110	Mediation Skill Set	Skill set