Unit of competency Outline
Date retreived
22/07/2026 4:57 AM AWST
22/07/2026 4:57 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Respond to client language, literacy and numeracy needs
Respond to client language, literacy and numeracy needs
Unit of competency
National Code
CHCLLN001
CHCLLN001
State Code
AVB79
AVB79
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090501 - Social Work
Original Release Date
22/01/2016
Nominal Hours
35
Description
This unit describes the skills and knowledge required to identify situations where client language, literacy and numeracy (LLN) skills may be impeding access to services, to adjust service delivery, and to refer appropriately to improve client outcomes.The unit does not provide workers with the skills and knowledge to identify LLN skill levels or to actively intervene in developing a client’s LLN skills.This unit applies to individuals who may be making individual client assessments or managing caseloads as part of their work role.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Establish client’s LLN needs
- 1.1 Identify signs that the client may have LLN needs
- 1.2 Review the scope of LLN skill requirements needed to effectively access services
- 1.3 Identify gaps between the client’s LLN skills and those required to effectively access services
- 1.4 Determine the degree to which other issues may impact on the client
2. Determine strategies to address LLN needs
- 2.1 Collaborate with client to agree areas of LLN need and how to respond
- 2.2 Determine ways in which service delivery can take account of the client’s LLN needs
- 2.3 Prioritise areas for immediate or longer-term action based on scope of the client’s needs
3. Implement strategies to address LLN needs
- 3.1 Adjust service delivery approaches that respond to LLN need, including use of appropriate toolsand communication strategies
- 3.2 Provide the client with accurate and current information about LLN support services
- 3.3 Record agreed LLN needs and the strategies used, and report in line with the client and organisation requirements
- 3.4 Monitor the client and provide ongoing support and encouragement where appropriate
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WB990 | CHCLLN403A | Identify clients with language, literacy and numeracy needs and respond effectively | Unit of competency |