Unit of competency Outline

Date retreived
22/07/2026 1:18 PM AWST

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Prepare for mediation

Prepare for mediation

Unit of competency
National Code
CHCMED004
State Code
OEK61
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/07/2023
Field of Education
090513 - Counselling
Original Release Date
03/07/2023
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to confirm the mediation, gather and analyse information, work with participants and make practical arrangements to allow the mediation to commence.This unit applies to mediation work in a range of community service contexts. Mediators use specialised knowledge, critical thinking and communication skills. They apply discretion and judgement within established organisation procedures.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Confirm the mediation with participants.
  • 1.1. Review existing information to assess and confirm the suitability of the dispute for mediation.
  • 1.2. Provide accurate and relevant information about the mediation processes available.
  • 1.3. Identify specific needs for co-mediators and others to be involved in the process.
  • 1.4. Clarify and confirm roles of co-mediators and others involved in the process.
  • 1.5. Verify that all participants to the mediation understand the sequential steps of the process.
  • 1.6. Provide clear and accurate information on roles, responsibilities and limitations of individuals and organisations involved.
  • 1.7. Outline the boundaries of confidentiality and privacy to participants.
2. Gather and analyse information about the dispute.
  • 2.1. Identify required information to mediate the dispute.
  • 2.2. Assist and encourage participants to identify and exchange relevant information.
  • 2.3. Identify gaps in information and communicate with participants and others involved.
  • 2.4. Provide information to assist participants seek professional support to gain information required.
  • 2.5. Analyse issues and risks presented prior to the mediation to assess most suitable case management options.
  • 2.6. Clarify the need to seek advice on legal, ethical and factual complexities of the matter.
3. Assess readiness and commitment to participate.
  • 3.1. Clarify expectations of participants and assess willingness to commit to process of negotiation and mediation.
  • 3.2. Assess power differentials between participants based on dispute information and own observations.
  • 3.3. Assess cultural perspectives that may affect the mediation process.
  • 3.4. Use security and safety guidelines according to legislative requirements and organisational policies and procedures.
  • 3.5. Review the intake process, compare with own assessment and respond to situations requiring referral to other internal and external services.
4. Prepare venue and resources for mediation.
  • 4.1. Prepare venue according to participant needs.
  • 4.2. Identify and respond to language to accommodate specific needs of the participants.
  • 4.3. Engage the services of others according to organisation guidelines.
  • 4.4. Organise equipment, tools and any other resources required to support mediation process.
No information
No information
Replaces
State Code National Code Title Type
AWA75 CHCMED001 Prepare for mediation Unit of competency
State Code National Code Title Type
BII6 CHC42021 Certificate IV in Community Services Qualification
AF048 CHCSS00142 Mediation Skill Set Skill set