Unit of competency Outline

Date retreived
22/07/2026 1:28 PM AWST

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Prepare for mediation

Prepare for mediation

Unit of competency
National Code
CHCMED001
State Code
AWA75
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
090513 - Counselling
Original Release Date
04/05/2016
Nominal Hours
60
Description
This unit describes the skills and knowledge required to confirm the mediation, gather and analyse information, work with participants and make practical arrangements to allow the mediation to commence.This unit applies to mediation work in a range of community service contexts. Mediators use specialised knowledge, critical thinking and communication skills. They apply discretion and judgement within established organisation procedures.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Confirm the mediation with participants
  • 1.1 Review existing information to assess and confirm the suitability of the dispute for mediation
  • 1.2 Provide accurate and relevant information about the mediation processes available
  • 1.3 Identify specific needs for co-mediators and others to be involved in the process
  • 1.4 Clarify and confirm roles of co-mediators and others involved in the process
  • 1.5 Verify that all participants to the mediation understand the sequential steps of the process
  • 1.6 Provide clear and accurate information on roles, responsibilities and limitations of individuals and organisations involved
  • 1.7 Outline the boundaries of confidentiality and privacy to participants
2. Gather and analyse information about the dispute
  • 2.1 Identify required information to mediate the dispute
  • 2.2 Assist and encourage participants to identify and exchange relevant information
  • 2.3 Identify gaps in information and communicate with participants and others involved
  • 2.4 Provide information to assist participants seek professional support to gain information required
  • 2.5 Analyse issues and risks presented prior to the mediation to assess most suitable case management options
  • 2.6 Clarify the need to seek advice on legal or factual complexity of the matter
3. Assess readiness and commitment to participate
  • 3.1 Clarify expectations of participants and assess willingness to commit to process of negotiation and mediation
  • 3.2 Assess power differentials between participants based on dispute information and own observations
  • 3.3 Assess cultural perspectives that may affect the mediation process
  • 3.4 Use security and safety guidelines according to legislative and organisation procedures
  • 3.5 Review the intake process, compare with own assessment and respond to situations requiring referral to other internal or external services
4. Prepare venue and resources for mediation
  • 4.1 Prepare venue according to participant needs
  • 4.2 Identify and respond to language to accommodate specific needs of the participants
  • 4.3 Engage the services of others according to organisation guidelines
  • 4.4 Organise equipment, tools and any other resources required to support mediation process
No information
No information
Replaces
State Code National Code Title Type
WC936 CHCMED411B Conduct a sound assessment of a dispute in preparation for mediation Unit of competency
WC937 CHCMED412B Gather and clarify information for the mediation process Unit of competency
Replaced By
State Code National Code Title Type
OEK61 CHCMED004 Prepare for mediation Unit of competency
State Code National Code Title Type
AWL8 CHC42015 Certificate IV in Community Services Qualification
AD288 CHCSS00110 Mediation Skill Set Skill set