Unit of competency Outline

Date retreived
22/07/2026 3:51 PM AWST

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Provide domestic and family violence support in non-English speaking background communities

Provide domestic and family violence support in non-English speaking background communities

Unit of competency
National Code
CHCDFV005
State Code
AWB28
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
090501 - Social Work
Original Release Date
04/05/2016
Nominal Hours
65
Description
This unit describes the skills and knowledge required to establish and maintain community relationships, work within cultural protocols and support people who have been affected by domestic and family violence. It requires sensitivity and understanding of diverse cultural protocols and practices, including appropriate interpersonal and networking skills.This unit applies to community services workers providing services in non-English speaking background communities.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Establish and maintain relationship with community
  • 1.1 Establish and maintain relationships withkey people in a community to promote services and to develop respect, acceptance, confidence and credibility
  • 1.2 Identify and respectrestrictions and protocols regarding communicating and relating with the community and its members
  • 1.3 Support community programs which meet the needs identified by clients
  • 1.4 Collect and review local informationto identify the requirements of the community in relation to domestic and family violence issues
  • 1.5 Provide feedback to the community and individuals in relation to information collected
  • 1.6 Respect and encourage the value of community, respected members and extended family members as a social support mechanism, and use when appropriate with client consent
2. Work within cultural requirements
  • 2.1 Provide information which is culturally sensitive and appropriate about the services available in relevant languages and in mediums accessible to people from culturally and linguistically diverse backgrounds
  • 2.2 Develop links with people from various cultural groups to make sure that the services available are responsive to their needs
  • 2.3 Use values, issues and structures within the community to maximise outcomes for clients
  • 2.4 Make work consistent with organisation standards and procedures and current legislative and statutory requirements, and community practices
  • 2.5 Adapt work processes as appropriate to meet any specific client needs
  • 2.6 Use interpersonal skills that are consistent with community practices and standards
3. Support clients
  • 3.1 Prioritise clients’ physical and emotional safety in all dealings
  • 3.2 Use interpersonal skills that facilitate accurate relevant exchange of information and to ensure individual stories are heard, accepted, understood and validated
  • 3.3 Analyse and respond to any indications of risk or harm according to the degree and nature of the risk and the client’s circumstances
  • 3.4 Explain and promote client and worker rights and responsibilities throughout client contact
  • 3.5 Use techniques to empower individuals to resolve their issues through enhancing skills and self-esteem
  • 3.6 Identify and access support through working with others in the community
  • 3.7 Complete record-keeping and reporting according to organisation standards and procedures and confidentiality requirements
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