Unit of competency Outline

Date retreived
22/07/2026 2:06 PM AWST

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Determine and respond to carer needs

Determine and respond to carer needs

Unit of competency
National Code
CHCCCS030
State Code
AWB50
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
04/05/2016
Nominal Hours
45
Description
This unit describes the skills and knowledge required to establish the needs of carers and work collaboratively with them to develop and monitor carer support plans using a strengths-based, person-centred approach.This unit applies to individuals working in carer support roles according to established organisation procedures. They may or may not be working with the care recipient.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Work with the carer to establish their needs
  • 1.1 Establish a rapport with the carer through an open, empathic and confident manner
  • 1.2 Outline the assessment process and explain how information will be used
  • 1.3 Use active listening to gather information that enables assessment of needs and allocation of priorities
  • 1.4 Use communication that shows understanding and respect for individual differences and needs and right to self-determination
  • 1.5 Focus discussion on the care relationship rather than the individual
  • 1.6 Complete the assessment process according to organisation procedures and tools
  • 1.7 Recognise and respond to situations of risk and complexity according to organisation guidelines
  • 1.8 Document information within identified timeframe according to organisation guidelines
2. Work with the carer to develop a support plan
  • 2.1 Determine the carer’s eligibility to access available services
  • 2.2 Identify barriers to the provision of services
  • 2.3 Assist the carer to identify possible services and supports to address identified needs
  • 2.4 Support the carer’s strengths and abilities as well as address their needs in the planning process
  • 2.5 Recognise and respond to carers who are reluctantto accessrespite or other support services
  • 2.6 Support the carer to make informed decisions to prioritise their identified needs and select services from a range of available options
  • 2.7 Seek advice from supervisor, as required, to determine service issues associated with assessment information
  • 2.8 Document agreed support plan according to organisation guidelines
3. Work with the carer to implement the support plan
  • 3.1 Address need for support and services in order of priority
  • 3.2 Identify and collaborate with other professionals and organisations to implement support plan
  • 3.3 Make referrals to other service providers, according to organisation and funding guidelines
  • 3.4 Identify and use self-care strategies for responding to impactful situations
4. Review the effectiveness of the support plan
  • 4.1 Make a reassessment of the carer’s needs in response to changes in the carer or care recipient’s situation
  • 4.2 Working with the carer, re-prioritise the carer’s needs based on the reassessment
  • 4.3 Review the carer support plan and document changes according to organisation procedures
  • 4.4 Reflect on learning from individual situations and use to inform future practice
No information
No information
Replaces
State Code National Code Title Type
WC995 CHCRCP402A Conduct assessment of carer's needs Unit of competency
WC996 CHCRCP403A Support carers to access information and services Unit of competency