Elements and Performance Criteria

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Barriersto the provision of servicesmay include:
(CALD issues
Environmental factors
Functional limitations
Personal barriers
Geographical situations
Systemic factors
Complex circumstances may include:
Abusive situations by either the carer or care recipient
Behaviours of concern by the care recipient
CALD issues
Family dynamics
Hidden carers
High-level support needed for the care recipient
Situations where the needs of the carer and care recipient are in conflict
Young carers
Key factors in risks to the care relationship continuing may include:
Conflict in relationships with family or service providers
High intensity care
High levels of carer stress
Loss of formal or informal supports
Multiple competing role demands
Worsening health or behaviour of the care recipient
Worsening physical or mental health of the carer
Respond to carers or care recipients who are reluctant include:
Ascertain reasons for reluctant behaviours
Offer service options which may overcome the carer’s or care recipient’s reluctance
Provide reassurance and encouragement to explore options for support
Provide relevant information to carer
Support plan may include:
A proposed respite program
Carer support services appropriate to the individual needs
Description of the carer’s aspirations regarding their situation
Emergency arrangements, including:
family and other contacts able to contribute support in an emergency
what support/care could be provided for the care recipient, including informal services
Extended family and community support resources available to the carer
Identification of support needs and options for the care recipient
Range of options may include:
Formal care arrangements
Informal care arrangements, including:
family support
support of friends and/or neighbours
Other service providers may include:
Carer support services
Carers Associations and other networks
Counselling services
General practitioners
Mentoring and skills building programs
Respite service providers
Specialist services
Specific health care services
Changes in the carer or care recipient’s situation includes changes to:
Level of health
Personal circumstances
Risks and/or WHS needs

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a realistic simulated workplace setting under the normal range of workplace conditions
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in CALD environments
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however, holistic assessment practice with other community services units of competency is encouraged
Resources essential for assessment include:
WHS guidelines
relevant organisation and legislative guidelines, standards and procedures
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ‘What if?’ scenarios
Assessment of this unit of competency will usually include observation of processes and procedures, oral and/or written questioning on essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a ‘period of time’ and/or in a ‘number of locations’, any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Related units:
This unit should be assessed in conjunction with the following related unit:
CHCRCP402A Conduct assessment of carer’s needs