Unit of competency Outline

Date retreived
22/07/2026 7:49 PM AWST

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Support people to improve relationships

Support people to improve relationships

Unit of competency
National Code
CHCFAM003
State Code
AWA99
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
090513 - Counselling
Original Release Date
04/05/2016
Nominal Hours
55
Description
This unit describes the skills and knowledge required to engage with diverse people to determine relationship issues and support relationship building using a strengths-based approach.This unit applies to individuals working with individuals and families in community services work. It does not include formal relationship counselling. When combined with other units it may apply to group work.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Engage with people to determine interpersonal relationship needs
  • 1.1 Source and review available information to inform communication
  • 1.2 Identify the needs of people involved in the relationship and determine appropriate support and response options
  • 1.3 Work collaboratively with people and assist them to identify positive elements of their interpersonal relationshipsand relationship systems
  • 1.4 Assist people to identify their potential barriers to positive interpersonal relationships and relationship systems and understand key issues for change
  • 1.5 Work with people to help them build a positive picture of the future
  • 1.6 Document family relationship goals, plans and actions according to scope of service provision
2. Support relationship building
  • 2.1 Model positive interactions and use of interpersonal skills with others
  • 2.2 Assist clients to recognise the impact of both negative and positive emotions on relationships
  • 2.3 Assist clients to identifies strengths and resources, both their own and those required from others
  • 2.3 Provide feedback and positive affirmations to people in relationship building
  • 2.4 Proactively identify client service needs and facilitate access according to organisation policy and procedures
3. Make referrals
  • 3.1 Identify situations where client needs fall outside of scope of own work role and organisation service delivery
  • 3.2 Make referrals that address client needs in accordance with organisation policy, procedures and requirements
  • 3.3 Identify and communicate community resource options for relationship development
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